Michelle Walker
Lynnwood,WA
Summary
Forward-thinking with refined interpersonal and multitasking skills. Looking to join a progressive Team as a Human Service Professional to provide high end administrative support in Human Services, Advocacy, Case Management, Service Coordination or Peer Support.
Overview
7
7
years of professional experience
Work History
Family Advocate
YWCA of Seattle
Everett, WA
03.2019 - Current
- Provides casework for 23 on-site supportive housing families
- Assesses the physical, emotional, educational and emergent needs of clients with the goals of emotional and economic stability
- Assists clients to determine, develop and carry out individual goals with an emphasis on self-sufficiency, and documents goal progression
- Assists clients to form short and long range financial plans and a realistic budget
- Assists clients in following program guidelines
- Assists clients to become knowledgeable of appropriate financial resources
- Arranges necessary contracts, letters or communications with other agencies or individuals to assist clients in securing income, emotional and housing stability
- Networks with other service providers to advocate for clients and establish suitable referral and support systems
- Provides structured exit interviews for clients to gather program feedback as well as help clients focus on long term goals
- Provides follow-up case management for exited clients, including tracking of disposition
- Maintains client case notes on a daily and/or weekly basis.
- Maintains appropriate records for case reporting, client tracking, statistics and hours worked.
- Participates in agency, department and committee meetings to maintain integrated services for clients.
- Performs phone screenings of potential clients and participates in in-person intake interviews with ability to assess appropriateness of applicants for the housing program.
- Participates in department projects developed by the Director of Housing Services aimed at providing better service to clients and improving efficiency.
- Attends trainings as directed to increase knowledge and skill.
- Shows demonstrated ability to interact with people of different cultures.
Advocate Counselor
YWCA of Seattle
Seattle, WA
04.2019 - 03.2020
- Assures that clients, volunteers, and co-workers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
- Help provide a safe environment, monitor cameras and respond to callers and visitors.
- Offers support to clients transitioning out of homelessness, Assists in negotiating the social service system, assist participants in obtaining personal identification and help assist clients with applying for public assistance and connecting clients to Employment Specialists
- Advocates for housing opportunities by connecting with landlords, and assists in housing search that
- Leads to stabilization in permanent housing. Provide crisis intervention, maintained accurate and complete records registration, summaries, sign-up sheets, log entries, incident reports which will require competent computer skills in Excel and Microsoft Word, Reads relevant documents to keep current with internal events, policies, and procedures
- Adheres to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. Work alongside volunteers, where applicable.
- Assures that clients, volunteers, and co-workers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
Program Specialist
Boys and Girls Club of South Puget Sound
Tacoma, WA
06.2018 - 04.2019
- Getting children to and from school, Serving breakfast and after school snack, Leading games and Activities, supervising children, ensuring the safety of all children. and observe all regulations and procedures in the assigned school.
- Create and implement fun and engaging developmentally appropriate activities in the areas of common cores, character development, and project based learning, STREAM, fitness and recreation, academics/enrichment.
- Assisted Site Director in scheduling guest speakers, clinics, excursions relevant to the program.
Education
Associate in Applied Science - Human Services
Tacoma Community College
Tacoma, WA06.2019
Associate - Human Services
Tacoma Community College
Tacoma, WA06.2019
High School Diploma - undefined
Tacoma Community College
Tacoma, WA06.2015
Skills
- Community resources
- Multicultural sensitivity
- Effective communication
- Case management
Timeline
Advocate Counselor
YWCA of Seattle
04.2019 - 03.2020
Family Advocate
YWCA of Seattle
03.2019 - Current
Program Specialist
Boys and Girls Club of South Puget Sound
06.2018 - 04.2019
Associate in Applied Science - Human Services
Tacoma Community College
Associate - Human Services
Tacoma Community College
High School Diploma - undefined
Tacoma Community College