Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Walker

Kenosha

Summary

Customer Service Representative skilled in optimizing customer interactions and consistently meeting sales targets. Demonstrated proficiency in effective communication and problem-solving to ensure outstanding service delivery.

Overview

15
15
years of professional experience

Work History

Customer Experience Banker

Huntington
Kenosha
10.2023 - Current
  • Open and close checking, savings, and money market accounts.
  • Open and fund a certificate of deposit.
  • Making outbound sales and service calls.
  • Meeting goals and requirements for sales and service.
  • Processing loan and mortgage payments.
  • Greeting customers and making sure their experience is exceptional.
  • Processing credit card applications and scanning documents.
  • Filing and faxing documents.

Associate Banker

BMO
Kenosha
07.2018 - 10.2023
  • Educated clients about banking products and services to enhance their experience.
  • Greeting and directing customers to the service needed.
  • Processing nightly deposits.
  • Depositing and cashing savings bonds.
  • Making outbound service calls for accounts and online banking services.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.

Bartender

Gordy's Prairie Pub
Pleasant Prairie
10.2010 - 03.2020
  • Preparing and serving food and beverages to patrons.
  • Assessing customers' needs and preferences, and making recommendations.
  • Providing a clean, welcoming environment for customers.
  • Assisting the owner in decisions regarding beverage and apparel orders.
  • Open and close, key holder responsibilities.
  • Restock and replenish inventory and supplies.

Education

High School Diploma -

Reuther Central High School
Kenosha, WI
06-2009

Skills

  • Attention to detail
  • Excellent customer service
  • Works well in a team as well as independently

References

References available upon request.

Timeline

Customer Experience Banker

Huntington
10.2023 - Current

Associate Banker

BMO
07.2018 - 10.2023

Bartender

Gordy's Prairie Pub
10.2010 - 03.2020

High School Diploma -

Reuther Central High School

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