Estrella Villegas
Norridge,IL
Summary
Experienced professional with a strong background in customer service, relationship building and branch operations. Bringing expertise in loan payment processing and risk mitigation. Adept at learning new software systems and maintaining meticulous records. Excited to apply my abilities to help streamline loan processing and ensure exceptional borrower experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington National Bank
Chicago, IL
09.2024 - Current
- Processed customer transactions accurately and efficiently
- Analyzed financial data to identify trends and provide tailored solutions for clients.
- Maintained up to date knowledge of current banking trends, industry standards and best practices
- Assisted customers with account setup, closing accounts, completing loan applications, and signing up for new services.
- Assisted in community awareness events, increasing bank outreach and fostering new business relationships
Server
IHOP
Evanston, IL
05.2019 - 08.2024
- Monitored restaurant operations to ensure compliance with health department regulations
- Assisted with training new staff members
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier
Evitas's Bakery
Chicago, IL
08.2014 - 09.2016
- Managed daily cash transactions accurately and efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on register operations and customer interaction protocols.
- Implemented effective cash handling procedures to maintain financial integrity and minimize risk.
Education
Bachelor of Science - Marketing
University of Illinois At Chicago
Chicago, IL05.2021
Skills
- Attention to detail
- Analytical thinking
- Regulatory compliance
- Relationship Building
- Bank sales
- Follow- up skills
- Branch operations
- Loan payment processing
- Risk Mitigation
- Team Collaboration
- Understanding of mortgage regulations
- Adaptability
- Customer service
Certification
- NMLS License, Nationwide licensing system,2023
- Notary Public, Illinois
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Experience Banker
Huntington National Bank
09.2024 - Current
Server
IHOP
05.2019 - 08.2024
Cashier
Evitas's Bakery
08.2014 - 09.2016
Bachelor of Science - Marketing
University of Illinois At Chicago