Michelle Walker
office assistant
Baltimore,MD
Summary
Dedicated and dependable general worker with a proven track record of efficiency across diverse settings, demonstrating expertise in manual labor, equipment operation, and maintaining a clean, safe environment. Committed to safety and driven by a strong work ethic, with adaptability to various environments that enhances overall productivity. Collaborative support professional focused on team success, skilled in delivering personalized care, effective communication, and innovative problem-solving. Recognized for flexibility and reliability, consistently fostering a positive and supportive atmosphere that contributes to team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Support Services for the Deaf(CSSD)
Windsor Mill, MD
11.2015 - Current
- Facilitated communication between clients and support staff through sign language interpretation.
- Developed personalized care plans to address individual client needs and preferences.
- Trained new staff on best practices for providing support to deaf clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Implemented strategies to enhance client engagement in daily activities and programs.
- Maintained clean, safe, and well-organized patient environment.
Optician
Walmart
Ellicott City, Maryland
09.2006 - 01.2026
- Guided customers in selecting optimal eyewear and lenses to enhance vision.
- Managed inventory of eyeglasses and contact lenses.
- Provided adjustments and repairs to eye wear for customers.
- Conducted vision tests to determine lens prescriptions.
- Facilitated processing of insurance claims for optical services and products.
- Coordinated appointments, verified insurance coverage, maintained accurate preliminary testing to streamline patient flow.
- Pretested patients prior to optometrist examination assessing pressures, visual acuity, and other factors.
Office Assistant
Johns Hopkins Hospital
Baltimore, Maryland
06.2004 - 08.2006
- Maintained patient records, ensuring data accuracy and reliability within electronic systems.
- Assisted in scheduling appointments and managing patient flow.
- Provided administrative support to medical staff, enhancing operational efficiency.
Education
High School Diploma -
Forest Park Senior High
Baltimore, MD06-2001
No Degree - Business Administration And Management
Morgan State University
Baltimore, MDSkills
- Vision testing
- Lens fitting
- Eye care consultation
- Patient assessment
- Insurance processing
- Inventory management
- Technical understanding
- Problem solving
- Critical thinking
- Attention to detail
- Customer service
- Appointment scheduling
- Adaptability
- Computer skills
- First aid and safety
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- HIPAA compliance
- CPR/AED
- Client safety and first aid
- Vitals monitoring and documentation
- Charting and documentation
Certification
CPR/ First Aide certified
HIPPA certified
Languages
ASL
Limited Working
Timeline
Direct Support Professional
Community Support Services for the Deaf(CSSD)
11.2015 - Current
Optician
Walmart
09.2006 - 01.2026
Office Assistant
Johns Hopkins Hospital
06.2004 - 08.2006
High School Diploma -
Forest Park Senior High
No Degree - Business Administration And Management
Morgan State University