Michelle Walker, CAM
San Antonio,TX
Summary
Accomplished Business Manager bringing 16+ years' experience in directing property operations, staff productivity, promotional strategies and development of market rate, senior and tax credit communities. Demonstrated record of accomplishment in boosting occupancy and maintaining long-term tenants. Goal-oriented producer desiring to capitalize on dynamic experience and obtain a new challenging manager position. Forward-thinking Community Manager adept at keeping residents engaged and happy with excellent customer service skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Manager
Avenue 5 Residental
San Antonio, TX
03.2021 - Current
- Complete annual Tax Credit recertification within 60-90 days of due date.
- Evaluated property conditions and recommended improvements, to prepare for annual inspections from state. REAC, TDHCA and Sect.8
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Oversaw 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Aided upper-level leaders by completing budgets and financial reports for executive action planning.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Boosted renewal rents 3-5% while maintaining 96-98% occupancy.
- Resolved tenant issues quickly and increased tenant retention.
Property Manager-250 Affordable Units
Vesta Corporation
San Antonio, TX
06.2020 - 02.2021
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits.
- Effectively managed team of 5 employees, including maintenance and activities personnel. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Created annual budgets and monthly reports for executive action planning. Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Managed supply and equipment inventory for business according to forecasts and needs. Extensive experience with Due Diligence/take overs.
- Achieved NOI/property profitability. Directed property readiness for REAC inspections. Managed TDHCA/USR Compliance reporting. Administered resident renewal process/utility allowance/rent rate update for annual LITCH (Section 42) programs.
Community Manager - 300 Units- Market Rate
Equimax Management Company
San Antonio, TX
08.2019 - 02.2020
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing safety and security standards.
- Effectively managed team of 8 employees, including maintenance and activities personnel.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Managed the collection of rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Worked with maintenance staff to complete timely repairs and enhancements. Managed make ready board, scheduled vendors and delegate work orders to ensure 24-hr. turnaround time.
- Managed property under rehab. Maintain budget to reach NOI and increase profit for owner. Maintain high occupancy and monitor trends.
- Hire, train, supervise and mentor property staff in accordance with company policies, procedures and conduct performance evaluations, and corrective action if needed.
Community Manager - 246 Units- Property Sold
GVA Property Management
San Antonio , Texas
08.2018 - 08.2019
- Overseeing all operations including maintenance, capital improvements,
- Focused on lease administration, budgeting, forecasting,
- Lead collections, evictions, vacancy anticipation, marketing, lease renewals,
- Completed service contracts, expense control, and audits.
- Create a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Aided upper-level leaders by completing annual budgets and monthly reports for executive action planning. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Planned and executed Received and processed resident payments, and updated system accounts with latest information.
- Resolved tenant issues quickly and increased tenant retention by 10%. Process re-class and accruals. Monitor property under Rehab.
Business Manager -240 Market Rate-Affordable/HUD
Lincoln Property Company
San Antonio, TX
04.2005 - 05.2018
- Managed day-to-day business operations , including accounting, finance, HR, marketing and public relations.
- Complete Budget Variance Reports, Executive Summaries, Month End Accounting. Complete annual certifications required by HUD programs. Conduct all business in accordance with company policies and procedures and all other laws pertaining to multifamily housing.
- Prepare for REAC inspections, Sect 8 and TDHCA inspections. Order inventory for business according to forecasts and needs.
- Hire exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Completed bi-weekly payroll and coordinated record keeping. Standardized employee training, improved worker knowledge and increased customer satisfaction.
- Provided constant vendor/contractor communications with scheduling, billing, vendor relations.
- Streamlined spending and budgeted effectively to decrease spending by 10%.
- Managed 7-member team in sales and service operations and patrol.
- Ensured 100% service request and procedures completion; call residents to follow up satisfaction of work.
- Extensive experience with Due Diligence/take overs. Achieved NOI/property profitability.
- Prepared for REAC inspections, annual site visits from ownership and assets managers (SAHA)
Education
High School Diploma -
John Jay HS
San Antonio, TX06.1991
Some College (No Degree) - Basic Courses
Palo Alto College
San Antonio, TXSkills
- Senior 55 Community Management
- Bilingual English/Spanish
- Lease up/Rehab Experience
- Accounting/ Payables
- Contract-Vendor Management
- Supervise and train staff
- Customer service-focused
- NOI focused
- Affordable housing / Sect 8, HUD /Management-
- Multi layered program experience
- Financial budgeting and reporting
- Proficient in Yardi and Resman
Certification
Certified Apartment Manager (CAM) - 2020
Accomplishments
Selected as 2013 Best Affordable Property of the year with San Antonio Apartment Association.
Assistant Manager of the year in 2007 with Lincoln Property Company.
Received over 14 Sales awards from 2005-2011 to include Secret Shoppers and Quarterly Goals.
Timeline
Community Manager
Avenue 5 Residental
03.2021 - Current
Property Manager-250 Affordable Units
Vesta Corporation
06.2020 - 02.2021
Community Manager - 300 Units- Market Rate
Equimax Management Company
08.2019 - 02.2020
Community Manager - 246 Units- Property Sold
GVA Property Management
08.2018 - 08.2019
Business Manager -240 Market Rate-Affordable/HUD
Lincoln Property Company
04.2005 - 05.2018
High School Diploma -
John Jay HS
Some College (No Degree) - Basic Courses
Palo Alto College