Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Wallace

Dallas,TX

Summary

Seasoned leader from Bam! Dominos Pizza, adept in operations management and team leadership, significantly enhancing customer satisfaction and loyalty. Expert in staff training, development, and money handling, I excel in fostering high-performing teams and streamlining processes for increased efficiency and profitability.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Bam! Dominos Pizza
Dallas, TX
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

General Manager

Bam! Dominos Pizza
Dallas, TX
08.2021 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

    • Customer Service Representative

    Bam! Dominos Pizza
    Grand Prairie, TX
    07.2020 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

    • Education

    High School -

    Khan Academy (homeschool)
    Weatherford, TX
    2015

    Skills

    Money Handling

    Customer Relations

    Team motivation

    Product and service knowledge

    Staff Training and Development

    Staff Supervision

    Task Delegation

    Employee Scheduling

    Operations Management

    Recruiting and interviewing

    Customer Service

    Team Leadership

    Teamwork and Collaboration

    Problem Resolution

    Decision-Making

    Multitasking Abilities

    Time Management

    Timeline

    Assistant Manager

    Bam! Dominos Pizza
    04.2024 - Current

    General Manager

    Bam! Dominos Pizza
    08.2021 - 04.2024

    Customer Service Representative

    Bam! Dominos Pizza
    07.2020 - 08.2021

    High School -

    Khan Academy (homeschool)

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    Michelle Wallace