Michelle Wallace
Forks,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Circle K Gas Station
12.2015
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Medical Office Receptionist
Forks Community Hospital
06.2023 - Current
- Managed patient scheduling and appointment coordination, optimizing daily operations.
- Ensured accurate data entry and maintenance of electronic health records for improved patient tracking.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Trained new staff on office protocols and software systems to ensure operational efficiency.
- Assisted in billing processes, verifying insurance information for accuracy and compliance.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Aided with prescription refill requests.
- Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
- Managed multi-line phone system and pleasantly greeted patients.
Education
None - Medical Office Assistance
Curlew Job Corps Center
Curlew, WASkills
- Shift Coverage
- Organizational Policies
- Health and Safety Regulations
- Staff Supervision
- Time Management
- Vendor Performance Monitoring
- Customer Service
- Recruiting and Interviewing
- Greet Guests
- Hiring and Training
- Order Supplies
- Money Handling
- Staff Management
Timeline
Medical Office Receptionist
Forks Community Hospital
06.2023 - Current
Assistant Manager
Circle K Gas Station
12.2015
None - Medical Office Assistance
Curlew Job Corps Center