Michelle Watkins
Lexington
Summary
Dynamic Assistant Manager with a proven track record in enhancing guest satisfaction through exceptional service. Expertise in staff training, operational coordination, and problem-solving drives continuous improvement.
Results-oriented professional with extensive experience in team leadership and training. Skilled in decision-making and time management, with a focus on implementing effective training programs that boost employee performance and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Applebee's Neighborhood Grill & Bar
Lexington
05.2018 - Current
- Supervised daily operations to ensure optimal service and guest satisfaction.
- Trained and mentored staff on food safety standards and customer service protocols.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented new training programs that enhanced employee performance and engagement.
- Analyzed customer feedback to identify areas for service improvement and menu optimization.
- Collaborated with management on strategic initiatives to drive sales growth and profitability.
- Led team meetings to communicate goals, expectations, and operational updates effectively.
- Developed schedules that maximized staffing efficiency while meeting business needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
General Manager
Blaze Pizza
Lexington, KY
05.2015 - 02.2018
- Led operational efficiency initiatives, enhancing service speed and customer satisfaction.
- Developed and implemented strategic marketing campaigns to drive brand awareness and sales growth.
- Streamlined inventory management processes, reducing waste and improving supply chain reliability.
- Mentored and trained staff on best practices, fostering a collaborative team environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Education
High School Diploma -
Lafayette High School
Lexington, KY05-1982
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
Timeline
Assistant Manager
Applebee's Neighborhood Grill & Bar
05.2018 - Current
General Manager
Blaze Pizza
05.2015 - 02.2018
High School Diploma -
Lafayette High School