Summary
Overview
Work History
Education
Skills
Certification
Meaningful Recognition Award winner in 3 quarters
Timeline
Generic

Michelle Watson

Olathe,KS

Summary

Dynamic Senior Nurse Ambassador with United Biosource Corporation, recognized for enhancing patient outcomes through evidence-based protocols and exceptional patient education. Skilled in relationship building and documentation accuracy, I consistently exceeded performance metrics while delivering high-quality care and advocating for patients in complex medical systems. Committed to continuous improvement and professional development. Dedicated to professionalism, with proven track record in delivering comprehensive patient care and leading nursing teams with focus on excellence. Reliable team player with commitment to collaboration and flexibility in dynamic healthcare environments, showcasing strong clinical and leadership skills. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SENIOR NURSE AMBASSADOR-ABBVIE MULTI-THERAPEUTIC

UNITED BIOSOURCE CORPORATION
05.2022 - Current
  • Implemented evidence-based protocols to enhance patient outcomes and streamline workflow processes.
  • Managed caseloads of up to 140 patients at a time
  • Conducted regular training sessions on new medical technologies and procedures for staff.
  • Led educational workshops for staff members on topics such as open enrollment and Medicare
  • Assisted patients in navigating complex medical systems by serving as a liaison between them and clinical partners.
  • Provide education and support for adult and pediatric patients on Humira, Rinvoq, Skyrizi, and Mavyret
  • Update program database per company protocols
  • Interact and build relationships with assigned patients throughout the duration of the program
  • Provide patient-centric education regarding treatment and disease states
  • Deliver customized interactions based on patients’ needs
  • Actively participated in ongoing professional development opportunities.
  • Delivered high level of quality care to diverse populations across the nation
  • Achieved high level of performance in a remote position. Metrics exceeded both the region and the nation.
  • Self-motivated with a strong sense of personal responsibility.

NICU RNIV

SAINT LUKE'S HOSPITAL OF KANSAS CITY
04.2006 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Nursing

Saint Luke's College of Health Sciences
Kansas City, MO
05-2007

Skills

  • Documentation accuracy
  • Health promotion
  • Quality improvement
  • Strong clinical judgment
  • Patient and family advocacy
  • Relationship building
  • Patient education and counseling
  • Emotional awareness
  • Medication administration
  • Policy compliance
  • High level of autonomy
  • Managing deadlines

Certification

  • Dale Carnegie certificate in Presentation Essentials
  • Dale Carnegie certificate in Professional Essentials
  • Dale Carnegie Certificate in Professional Effectiveness

Meaningful Recognition Award winner in 3 quarters

I received the Meaningful Recognition award in 3 quarters for going above and beyond for both my patients and my teammates.

Timeline

SENIOR NURSE AMBASSADOR-ABBVIE MULTI-THERAPEUTIC

UNITED BIOSOURCE CORPORATION
05.2022 - Current

NICU RNIV

SAINT LUKE'S HOSPITAL OF KANSAS CITY
04.2006 - 07.2022

Bachelor of Science - Nursing

Saint Luke's College of Health Sciences

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Michelle Watson