Michelle Weerts
Atlanta
Summary
Achieved high customer satisfaction by implementing conflict resolution techniques that calmed distressed individuals. Delivered exceptional service through effective multitasking and organization in fast-paced environments. Created positive first impressions that fostered lasting customer relationships.
Overview
26
26
years of professional experience
Work History
System Status Controller (Dispatcher)
LifeNet, Inc.
Texarkana, TX
02.2019 - Current
- Process 911 calls, dispatch units on emergency/non-emergency calls, maintain constant communication with medical units, supervisors, and customers for the best treatment of the patient, maintain patient confidentiality, function as public relations representative when dealing with facilities, agencies, etc.
- Avg Hours are 84 hours every two weeks plus OT
- $50,000/Year before overtime
Communication Center Supervisor
LifeNet, Inc.
Texarkana, TX
10.2015 - 02.2019
- Supervised 25 employees in the 911 control center. I was responsible for screening applicants, scheduling testing and interviews for comm center. Coordinated the orientation for new hires. I scheduled employees for shifts, evaluated ambulance response time compliance for contracts with Texarkana AR, and Texarkana TX and other surrounding counties. Evaluated Emergency Medical Dispatch compliance for all call takers. I also worked on the console as a 911 call taker/dispatcher. Coordinated all continuing education classes for communication center employees.
System Status Controller (Dispatcher)
LifeNet, Inc.
Texarkana, TX
08.2000 - 10.2015
- Process 911 calls, dispatch units on emergency/non-emergency calls, maintain constant communication with medical units, supervisors, and customers for the best treatment of the patient, maintain patient confidentiality, function as public relations representative when dealing with facilities, agencies, etc.
Education
EMT - undefined
Texarkana College
Texarkana, Texas04.2001
Nursing Prerequisites
Texarkana College
Texarkana, Texas01.1992
High School Diploma - undefined
Bloomburg High School
Bloomburg, TX01.1990
Skills
Customer support
System monitoring
Security protocols
Hardware maintenance
Scheduling proficiency
Teamwork
Teamwork and collaboration
Problem-solving
Prioritizing situations
Attention to detail
Call prioritization
Listening skills
Problem-solving abilities
Dependable and responsible
Multitasking
Basic life support
Reliability
Critical thinking
Computer-aided dispatching
Providing clear directions
Data entry
Computer literacy
Interpersonal communication
Time management abilities
Professional demeanor
Affiliations
- Chair of the Morale/Welfare/Recreation Committee: We offer financial assistance to employees in need. We also, plan and organize extracurricular events for the employees.
- Communication Center Manager Course Graduate: I was taught different strategies to effectively communicate with employees and customers, finance, human resource, and leadership strategies.
- Member of International Academy of Emergency Dispatch
Knowledge and Availability
I am able to work Days or nights. I prefer days, but I have no small children at home which make it easier to work either one.
Timeline
System Status Controller (Dispatcher)
LifeNet, Inc.
02.2019 - Current
Communication Center Supervisor
LifeNet, Inc.
10.2015 - 02.2019
System Status Controller (Dispatcher)
LifeNet, Inc.
08.2000 - 10.2015
EMT - undefined
Texarkana College
Nursing Prerequisites
Texarkana College
High School Diploma - undefined
Bloomburg High School