Richard Knox
Battle Creek
Summary
Experienced professional in system monitoring and status control, dedicated to optimizing operational efficiency and ensuring a seamless workflow. Strong emphasis on team collaboration and achieving measurable results drives my work. Reliable and adaptable nature, excelling in real-time data analysis, problem-solving, and effective communication. Acknowledged for strategic thinking abilities, thriving in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System Status Controller
LifeCare Ambulance Service
09.2015 - Current
Dynamic and highly organized Emergency Dispatcher with over 10 years of experience in emergency communication and crisis management. Proficient in maintaining calm and efficiency under pressure while efficiently coordinating crisis responses and dispatching emergency services.
Firefighter
Bedford Township Fire Department
09.2011 - 12.2017
911 Telecommunicator
Calhoun County Consolidated Dispatch Authority
08.2010 - 09.2015
Dynamic and highly organized Emergency Dispatcher with over 10 years of experience in emergency communication and crisis management. Proficient in maintaining calm and efficiency under pressure while efficiently coordinating crisis responses and dispatching emergency services.
Education
Bachelor of Science - Environmental Science
Columbia Southern University
Orange Beach, AL12-2024
High School Diploma -
Addison High School
Addison, MI05.2005
Skills
- Documentation (10 years)
- Inventory Control (10 years)
- Management (5 years)
- Operations (8 years)
- Microsoft Office (10 years)
- Team Building (10 years)
- Typing (7 years)
- Customer support
- System monitoring
- Security protocols
- Hardware maintenance
Certification
- Emergency Medical Technician April2008 to Present
- CPR December2020 to December2022
- Firefighter I & II April2007 to Present
- 36 Hour Rapid Intervention Team April2008 to Present
- Emergency Vehicle Operations August2007 to Present
- Hazmat Awareness October2006 to Present
- Hazmat Operations January2007 to Present
- Wildland Firefighting December2006 to Present
- Submerged Vehicle Rescue July2010 to Present
- FEMA ICS100 August2015 to Present
- FEMA ICS200 August2015 to Present
- FEMA ICS700 September2006 to Present
- FEMA ICS800 September2008 to Present
- Collision Avoidance Training September2015 to Present
Timeline
System Status Controller
LifeCare Ambulance Service
09.2015 - Current
Firefighter
Bedford Township Fire Department
09.2011 - 12.2017
911 Telecommunicator
Calhoun County Consolidated Dispatch Authority
08.2010 - 09.2015
Bachelor of Science - Environmental Science
Columbia Southern University
High School Diploma -
Addison High School
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