Michelle Whipple
Williamson,NY
Summary
Well rounded Operations Manager with a background of 15 years of school nutition experiance . Skilled at managing teams, reducing operational costs. Strengths include leadership, problem-solving skills and providing a positive expirence to students and staff.
Overview
19
19
years of professional experience
Work History
Operations Manager/ Kitchen Manager
Williamson Central School District
Williamson, NY
04.2018 - Current
- Managed all aspects of lunchroom operations including meal planning, budgeting, purchasing and staffing decisions for the Elementary, Middle and High Schools.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Managed staffing needs through recruitment, and interviews.
- Delegated work to staff, setting priorities and goals
- Reduced food waste by overseeing that HACCP was in place and strategically planning ingredients, anticipating students, and the popularity of items.
Food Preparation
Webster School District
04.2015 - 06.2015
- Cashed out students on the POS system
- Assisted in food preparation according to recipes and presentation standards.
- Assisted in food preparation, including cutting vegetables and portioning meals.
- Followed proper sanitation procedures during food preparation and storage.
Lead Sales
Justice For Girls
Greece, USA
01.2011 - 01.2014
- Customer Service
- Answering customer concerns in a timely fashion.
- Processing inventory.
- Opening and Closing store
- Lead weekly sales training sessions for new hires, ensuring they understand company policies and procedures related to corporate sales.
Food Preparation
Wake County School District
Raleigh, USA
01.2010 - 01.2011
- Prepared bank deposits
- Prepared food plans for the following day
- Assisted in food preparation according to recipes and presentation standards.
- Implemented procedures for cash handling, food preparation, storage.
- Cleaned and sanitized food preparation areas, cooking surfaces, and utensils.
Waitress
Blinco’s Bar and Grill
01.2009 - 01.2011
- Trained new employees to perform duties.
- Answered questions about menu items, ingredients, and pricing.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Senior Assistant Manager
Kirklands
Raleigh, USA
01.2007 - 01.2008
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Taking Care of Banking Deposits
- Coached team members on best practices for providing exceptional customer service.
- Managed day-to-day operations including opening and closing procedures and cash handling.
Assistant Manager
Aeropostale
Greece, USA
01.2006 - 01.2007
- Customer Service
- Opening and Closing Store
- Assisting Store Manager on Daily Duties
- Hiring new Employees
- Receiving/Processing Shipment
- Preparing Payroll
- Making sure Bank Deposits are correct
- Training new Employees
- Monthly Audits
- Answering Customer Concerns
Education
High School Diploma -
Wake County Community College
01.2009
High School Diploma -
Greece Arcadia High School
01.1995
Skills
- Strong work ethic
- Eager to learn
- Multitasking
- Teamwork
- Safe serve food handler certificate
- Knowledge of the Mosaic POS system
- Health and safety compliance
- Multi-site operations
Timeline
Operations Manager/ Kitchen Manager
Williamson Central School District
04.2018 - Current
Food Preparation
Webster School District
04.2015 - 06.2015
Lead Sales
Justice For Girls
01.2011 - 01.2014
Food Preparation
Wake County School District
01.2010 - 01.2011
Waitress
Blinco’s Bar and Grill
01.2009 - 01.2011
Senior Assistant Manager
Kirklands
01.2007 - 01.2008
Assistant Manager
Aeropostale
01.2006 - 01.2007
High School Diploma -
Wake County Community College
High School Diploma -
Greece Arcadia High School