MICHELLE WILLIAMS
Snellville,GA
Summary
Dedicated individual with a strong background in client relations, event coordination, and project management. Excels in fostering teamwork and communication, ensuring smooth operations and high levels of client satisfaction. Committed to creating positive experiences through attention to detail and a proactive approach.
Overview
24
24
years of professional experience
Work History
Executive Assistant
ART INC
Peoria, Illinois
10.2025 - Current
- Managed executive calendars and scheduled appointments efficiently.
- Coordinated travel arrangements and itineraries for senior leadership.
- Prepared meeting agendas and took detailed minutes during discussions.
- Organized company events, ensuring all logistics were handled smoothly.
- Drafted and edited correspondence for internal and external communication.
- Assisted in project management by tracking deadlines and deliverables.
- Maintained confidential files and documents with high attention to detail.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
Account Services Representative
Reynolds's Restoration Group
Lithonia, GA
01.2022 - 01.2024
- Serve as the primary point of contact for clients, managing inquiries, service requests, and follow-up communication throughout the project lifecycle
- Coordinate scheduling and logistics for carpet removal, installation, and renovation services to ensure timely project completion
- Prepare and send estimates, invoices, and service agreements, ensuring billing accuracy and timely payment collection
- Maintain client records, job notes, and communication logs using CRM and project management tools
- Collaborate with field technicians and operations staff to address customer concerns and resolve service issues efficiently
Sales Assistant
Home Finder
Atlanta, GA
03.2013 - 01.2022
- Assisted in property showings and open houses, contributing to a 20% increase in agency sales.
- Coordinated with photographers, home inspectors, and staging professionals to prepare properties for sale.
- Developed and implemented marketing strategies for property listings, resulting in a 25% faster sale rate.
- Cultivated strong client relationships, leading to a 40% repeat and referral business rate.
- Conducted market analysis to advise clients on property valuation and investment opportunities.
- (Independent contractor)
Victim Advocate
Gwinnett County District Attorney's Office
Lawrenceville, GA
04.2002 - 10.2005
- Reviewed police department reports, provided critical crisis intervention, and conducted immediate needs assessments, leading to a 15% reduction in response time during emergencies
- Delivered ongoing support and information to victims throughout court proceedings, maintaining a 95% satisfaction rate among victims who were kept informed about the status of their criminal proceedings
- Skillfully coordinated interviews between investigations and victims, providing essential support during interviews, leading to an increase in the quality of evidence obtained
Leasing Agent
StoneCrest Mill Apartments
Stone Mountain, GA
01.2024
- Process work orders- review maintenance request
- Process new/existing purchase orders for property upkeep
- Review new/pending lease applications
- Post vacancies online to generate new leads
- Provide solutions for delinquent tenants
- Collaborate with local law enforcement to facilitate the eviction process
- Assist with tenant online payments and in-person rental transactions
- Apartment unit transition inspections
- Host property tours for new potential tenants
- Review daily task assigned by regional director and ownership
- Host monthly community engagement events
- Create a punch-list for maintenance tasks to prepare vacant units for new tenants
Education
Project Management -
Coursera
Project Initiation - course planning
Coursera
Digital Marketing & E-commerce - Professional Certificate
Coursera
Sales Management/Negotiation Skills -
Alison
Skills
- Time Management
- Network for Good
- Microsoft
- Quickbooks
- BambooHR
- Asana
- Google SLACK
- Google WORKSPACE
Timeline
Executive Assistant
ART INC
10.2025 - Current
Leasing Agent
StoneCrest Mill Apartments
01.2024
Account Services Representative
Reynolds's Restoration Group
01.2022 - 01.2024
Sales Assistant
Home Finder
03.2013 - 01.2022
Victim Advocate
Gwinnett County District Attorney's Office
04.2002 - 10.2005
Project Management -
Coursera
Project Initiation - course planning
Coursera
Digital Marketing & E-commerce - Professional Certificate
Coursera
Sales Management/Negotiation Skills -
Alison