Michelle Williams
Virginia Beach,VA
Summary
Dedicated and dependable MSW graduate with experience in managed care, case management, and Long-Term Services and Supports (LTSS). Skilled in conducting comprehensive biopsychosocial assessments, developing person-centered service plans, and coordinating care across multidisciplinary teams. Strong background supporting underserved populations with complex medical, behavioral health, and social needs. Committed to improving access to care and achieving positive client outcomes.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Service Coordinator
AmeriHealth Caritas
Philadelphia, PA
02.2025 - Current
- Conduct comprehensive assessments for Medicaid-eligible participants, identifying physical, behavioral health, and social service needs.
- Develop and implement person-centered service plans to support independence and improve health outcomes
- Coordinate care across healthcare providers, community organizations, and support systems
- Monitor participant progress and address service gaps through ongoing follow-ups
- Maintain accurate documentation in compliance with Medicaid and CHC standards
- Collaborate with interdisciplinary teams to manage complex cases
CUA Case Manager
Bethanna
Philadelphia, PA
07.2024 - 02.2025
- Managed a high-volume caseload within the child welfare system
- Conducted comprehensive assessments and developed service plans
- Coordinated referrals and monitored client progress
- Maintained consistent communication with families and service providers
- Completed detailed documentation to meet regulatory requirements
Program Specialist / Case Manager
Elwyn
Philadelphia, PA
10.2022 - 07.2024
- Managed a caseload of individuals with intellectual and developmental disabilities
- Conducted assessments and facilitated Individual Support Plan (ISP) meetings
- Coordinated services with providers, families, and community programs
- Monitored progress and adjusted service plans as needed
- Ensured compliance with documentation and regulatory standards
Education
Master of Social Work - Social Work
West Chester University of Pennsylvania
West Chester, PA 06.2024 - 05.2025
Bachelor of Social Work - Social Work
West Chester University of Pennsylvania
West Chester, PA 08.2021 - 05.2024
Associate of Applied Science - Behavioral Health Human Services
Community College of Philadelphia
Philadelphia, PA 08.2013 - 12.2017
Skills
- Managed Care & Care Coordination
- Biopsychosocial Assessments
- LTSS & Medicaid (CHC Experience)
- Person-Centered Service Planning
- Behavioral Health & IDD Support
- Crisis Intervention & De-escalation
- Client Advocacy & Resource Navigation
- Documentation & Regulatory Compliance (HIPAA)
- Interdisciplinary Collaboration
Leadership & Volunteer experience
Global Advocacy Volunteer – The Girl Project (Ghana)
- Led fundraising and outreach initiatives supporting menstrual health access for underserved girls
- Coordinated distribution of hygiene products and health education
- Promoted awareness of gender equity and health disparities
Timeline
Service Coordinator
AmeriHealth Caritas
02.2025 - Current
CUA Case Manager
Bethanna
07.2024 - 02.2025
Master of Social Work - Social Work
West Chester University of Pennsylvania
06.2024 - 05.2025
Program Specialist / Case Manager
Elwyn
10.2022 - 07.2024
Bachelor of Social Work - Social Work
West Chester University of Pennsylvania
08.2021 - 05.2024
Associate of Applied Science - Behavioral Health Human Services
Community College of Philadelphia
08.2013 - 12.2017