Summary
Overview
Work History
Education
Skills
Timeline
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Michelle WIlson

Columbus,OH

Summary

Offering strong work ethic and passion for customer interaction, eager to learn and grow within retail environment. Brings ability to quickly understand store operations and handle customer inquiries effectively. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.

Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.

Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.

Overview

8
8
years of professional experience

Work History

Store Associate

Verizon Wireless
Columbus, OH
11.2023 - 12.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Fraud Prevention Specialist

Chase Bank
Columbus, OH
10.2021 - 11.2023
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis, and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolutions for affected customers.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Optimized fraud detection systems by incorporating machine learning algorithms for improved accuracy and efficiency.

Remote Agent

Safelite Auto Glass
Columbus , OH
07.2019 - 10.2021
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Warehouse Worker

Zulily
Columbus, OH
03.2018 - 07.2019
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Placed products on conveyors for final wrapping and shipment.
  • Labeled boxes and placed in outbound collection areas.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Grocery Store Associate

Giant Eagle
Grove City, OH
04.2017 - 03.2018
  • Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
  • Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
  • Welcomed customers, and helped determine their needs.
  • Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.

Fast Food Worker

Wendy's
Columbus, OH
08.2016 - 04.2017
  • Greeted customers promptly, and took orders to keep the flow of traffic moving.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • .Followed food safety procedures outlined in company policies, and health and sanitation regulations, to prevent foodborne illness

Education

High School Diploma -

Grove City High School
Grove City, OH
06-2018

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Organization
  • Problem-solving acumen
  • Team collaboration
  • Flexible schedule adaptability
  • Time management mastery
  • Team leadership
  • Typing speed
  • Phone etiquette
  • Appointment scheduling
  • Billing management
  • Call handling
  • Computer skills
  • Remote office availability
  • Microsoft office
  • Teamwork and collaboration
  • Problem-solving capacity
  • Banking
  • Transaction monitoring

Timeline

Store Associate

Verizon Wireless
11.2023 - 12.2024

Fraud Prevention Specialist

Chase Bank
10.2021 - 11.2023

Remote Agent

Safelite Auto Glass
07.2019 - 10.2021

Warehouse Worker

Zulily
03.2018 - 07.2019

Grocery Store Associate

Giant Eagle
04.2017 - 03.2018

Fast Food Worker

Wendy's
08.2016 - 04.2017

High School Diploma -

Grove City High School

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Michelle WIlson