Michelle Wood-Peck
Eagle Mountain
Summary
Detailed office manager with over 10 years of experience in office operations and customer service. Known for developing effective office procedures and coordinating successful events, driving productivity and member engagement and team player.
Overview
24
24
years of professional experience
Work History
Office Manager
Rental Housing Association of Utah
05.2015 - 01.2026
- Coordinated office operations, ensuring efficient workflow and adherence to policies.
- Managed scheduling and logistics for events, enhancing member engagement and participation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and implemented office procedures to streamline administrative tasks and improve productivity.
- Supervised support staff, providing training and mentoring for professional development.
- Accounts receivable, Accounts Payable, Phones, ordering office supplies, managing Education classes and Board Meeting.
Case Worker
Community Action of San Bernardino
11.2011 - 06.2014
- Conducted comprehensive assessments to determine client eligibility for services of financial assistants.
- Coordinated with community organizations to facilitate access to resources and support services.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Project Coordinator/ Office Manager
Paramount Tile Inc.
06.2006 - 09.2009
- Coordinated project timelines and resources to ensure on-time delivery of tile installations.
- Facilitated communication between contractors and clients to streamline project execution.
- Monitored project budgets, identifying discrepancies and recommending corrective actions.
- Implemented process improvements that enhanced workflow efficiency in tile distribution.
- Developed detailed project documentation, ensuring compliance with industry standards and regulations.
Project Coordinator
Lennar Homes
11.2001 - 06.2006
- Coordinated project schedules, ensuring timely completion of tasks and adherence to deadlines working hand in hand with project managers.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Customer service phones and scheduling monthly meetings.
- Monitored project progress, identifying potential risks and implementing mitigation strategies.
- Developed detailed project documentation to maintain clarity and support team collaboration with budgets and contracts.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling coordination
- Word, Excel, Publisher, Powerpoint, Outlook, Teams, Quick Books
Timeline
Office Manager
Rental Housing Association of Utah
05.2015 - 01.2026
Case Worker
Community Action of San Bernardino
11.2011 - 06.2014
Project Coordinator/ Office Manager
Paramount Tile Inc.
06.2006 - 09.2009
Project Coordinator
Lennar Homes
11.2001 - 06.2006
High School Diploma -
Fountain Valley High School