Michelle Wurzel
Monroe,MI
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Practice Coodinator
Savage
10.2018 - Current
- Maintained regulatory compliance by conducting regular audits and assessments.
- Reconciled statements and accounts and resolved variances.
- Produced end-of-year records such as 1099-Misc and W2 forms.
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
- Prepared reports used in making key decisions.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Facilitated the development of strong vendor relationships through consistent communication on payment schedules.
Phlebotomist
St. Luke's Hospital
01.2016 - 10.2018
- Collected blood specimens following strict protocols to ensure sample integrity.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Managed up to 75 draws in a day.
Insurance Agent
Walton Agency
01.2009 - 06.2012
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Managed a book of business of over 200 clients/families.
Education
No Degree - Phlebotomy
Herzing University
Toledo, OH01-2016
Business Administration - Human Services
LCC
Lansing, MI01.2008
Skills
- Customer service
- Account management
- Office management
- Sales
- Property & Casualty License
- Life & Health License
Certification
- Phlebotomy, 01/2016
- State Tested Nursing Assistant 10/01/17
Additional Information
Series 6
Timeline
Licensed Practice Coodinator
Savage
10.2018 - Current
Phlebotomist
St. Luke's Hospital
01.2016 - 10.2018
Insurance Agent
Walton Agency
01.2009 - 06.2012
Business Administration - Human Services
LCC
- Phlebotomy, 01/2016
- State Tested Nursing Assistant 10/01/17
No Degree - Phlebotomy
Herzing University
Similar Profiles
Sophia CorreaSophia Correa
Worker at SavageWorker at Savage
Emad ALSWAILIMEENEmad ALSWAILIMEEN
Operations Manager at SavageOperations Manager at Savage
Jimmy MillsJimmy Mills
Supervisor at SavageSupervisor at Savage