Michelle Yegerlehner (Dirks)
Allure Signs & Printing
Dayton,OH
28
years of professional experience
Office Administrative Assistant supporting front-office operations and visitor reception for 10+ visitors per day, plus clerical workflow in a busy service environment. Manages data entry, copying, faxing, filing, and schedule management while keeping information accurate and organized. Brings steady verbal communication and confidentiality handling that support smooth day-to-day office service.
Work History
Office Administrative Assistant
5 Years 8 Months- Handle 15 visitor check-ins daily while greeting guests, directing them, and maintaining a professional front desk presence.
- Provide clerical support through copying, faxing, filing systems, and document preparation for staff needs.
- Maintain a clean, organized office environment that supports a welcoming experience for clients and visitors.
- Support records management and confidential filing while handling sensitive paperwork with discretion.
CSR
2 Years- Handled 25 customer calls daily while maintaining a professional tone during peak hours.
- Built stronger customer relationships through empathetic listening and clear, professional communication.
- Answered incoming calls promptly to keep hold times low and support a smoother customer experience.
- Multitasked effectively in a fast-paced environment while maintaining accuracy, courtesy, and attention to detail.
Front End Manager
4 Years 7 Months- Tracked cash discrepancies monthly to reduce end-of-day reporting errors through careful transaction monitoring.
- Oversaw cashier operations, bookkeeping, and security to maintain accurate daily store records and a safe front-end environment.
- Maintained a clean, organized store appearance by delegating housekeeping tasks and following through on front-end standards.
- Built strong customer relations by delivering consistent service, handling inquiries professionally, and supporting a positive checkout experience.
Assistant Teacher
2 Years 10 Months- Implemented engaging activities to enhance students' physical, mental, and social skills.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assistant Teacher
2 Years 3 Months- Enforced classroom rules and addressed behavior issues promptly to reinforce a safe, supportive learning environment.
- Managed daily student intake and dismissal with calm, organized handoffs for children and families.
- Prepared meal count sheets and daily reports to keep classroom documentation current and accurate.
Sales Associate
7 Years 2 Months- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
4 Months- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Applied Science - Early Childhood Education
Skills
Data entry
Billing and invoicing
Schedule management
Telephone reception
Verbal communication
Confidentiality handling
Office correspondence
Client intake processing
Records management
Filing systems
Calendar coordination
Document preparation
Invoice processing
Timeline
Office Administrative Assistant
Allure Signs & Printing
03.2021 - CurrentRead More
CSR
Med Mart
12.2017 - 12.2019Read More
Front End Manager
Hock’s Pharmacy
04.2013 - 11.2017Read More
Assistant Teacher
Wright Patterson Air Force Base
06.2010 - 04.2013Read More
Assistant Teacher
Mini University, Montgomery County
02.2008 - 05.2010Read More
Sales Associate
Kamal’s Gold Center
11.2000 - 01.2008Read More
Sales Associate
Macy's
09.1998 - 01.1999Read More
Sinclair Community College
Associate Of Applied Science from Early Childhood Education
Read More