Michelle Youngs
Lexington Park,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Famous Footwear
Ridgecrest, CA
05.2017 - 10.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Checker
Stater Bros
Ridgecrest, CA
11.2018 - 12.2019
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
Shift Manager
Payless Shoe source
Lake Elsinore, CA
02.2013 - 03.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Managed daily cash intake by counting out registers and tabulating profits.
Private Nanny
Jill Carmody
San Diego, CA
09.2010 - 12.2012
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Assisted with homework, tutoring and school projects as needed.
Assistant Manager
Petco Animal Supplies Stores Inc.
El Segundo, CA
01.2005 - 08.2010
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise.
- Maintained accurate records of animal health care and treatments.
- Administered medications according to prescribed schedules and monitored response to treatment.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA06.2001
Skills
- Sales Monitoring
- Product and Service Knowledge
- Team Building
- Budget Management
- Managing Operations and Efficiency
Timeline
Checker
Stater Bros
11.2018 - 12.2019
Assistant Manager
Famous Footwear
05.2017 - 10.2023
Shift Manager
Payless Shoe source
02.2013 - 03.2017
Private Nanny
Jill Carmody
09.2010 - 12.2012
Assistant Manager
Petco Animal Supplies Stores Inc.
01.2005 - 08.2010
High School Diploma -
Redondo Union High School