Michelle Zerby
Hiram,GA
Summary
Results-oriented leader with extensive experience in restaurant operations, focusing on team building, staff training, and customer satisfaction. History of implementing effective inventory management and operational strategies to streamline processes and enhance service quality. Committed to fostering a positive workplace culture while driving business success.
Overview
37
37
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
04.2014 - 09.2026
- Directed front- and back-of-house operations, resolved facility issues, managed cost-of-sales inventory, and oversaw cash-handling procedures to ensure seamless daily operations.
- Assisted in managing daily restaurant operations and ensuring service excellence.
- Assisted in managing daily restaurant operations and team performance.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented training programs for new employees on service standards.
- Monitored inventory levels and facilitated supply orders to maintain stock availability.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Kitchen Manager
Golden Corral
06.2012 - 10.2014
- Managed daily kitchen operations to ensure smooth food preparation and service.
- Recruited, trained, and supervised back-of-house team; enforced operational matrix requirements; maintained food quality standards; directed kitchen operations to enhance service delivery.
- Trained and supervised kitchen staff on food safety and hygiene practices.
- Monitored food preparation processes for quality and consistency standards.
- Coordinated inventory management to maintain adequate stock levels of ingredients.
- Conducted regular inspections of kitchen equipment for maintenance needs.
- Supervised kitchen staff and ensured compliance with food safety regulations.
Kitchen Manager
LoneStar Steak House
07.2011 - 06.2012
- Managed daily kitchen operations for a fast-paced dining environment.
- Supervised kitchen staff, ensuring quality food preparation and presentation.
- Managed steak preparation and inventory, ensured target yields were met, and coordinated all back-of-house operations.
- Developed and maintained inventory systems for food and supplies.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
Manager
Olive Garden
09.2007 - 06.2011
- Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
- Coordinated culinary, sales, and service operations, overseeing local marketing initiatives, facility management, and safety committee activities.
- Coordinated staff schedules, optimizing coverage for peak dining hours.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Manager
Buffalo Wild Wings
12.2003 - 09.2006
- Helped oversee daily restaurant activity to support quality service and customer satisfaction.
- Trained staff on food safety practices and service standards.
- Monitored supply levels and placed orders to keep inventory available.
- Supported food and beverage inventory counts to keep stock levels on hand.
- Coached, mentored and trained team members in order to improve their job performance.
General Manager
The Sports Fan Grill and Pub
02.1995 - 12.2003
- Achieved promotion from server to general manager within two years. Directed daily restaurant operations, overseeing opening and closing procedures while ensuring accurate cash-handling controls.
- Supervised daily operations and maintained high service standards in a fast-paced environment.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Developed training programs for new employees to enhance customer service skills.
- Oversaw inventory management and supply chain processes for food and beverage.
- Implemented marketing strategies to enhance brand visibility in the community.
- Coordinated special events and promotions to attract diverse clientele.
Air Terminal Movement Control
U.S. Army Reserve
09.1992 - 06.1999
- Deployed in support of U.S. operations in Bosnia in 1998.
- Coordinated with cross-functional teams to meet project objectives.
- Pursued continuing education and advanced training to enhance operational expertise.
- Collaborated with team members to streamline processes and enhance workplace efficiency.
Telecommunications Operator
U.S. Army Active Duty
06.1989 - 08.1992
- Coordinated radio and satellite communications for mission-critical operations.
- Maintained detailed logs of communications and maintenance activities to ensure operational readiness.
- Collaborated with team members to troubleshoot and resolve technical issues, minimizing downtime.
- Managed multiple tasks simultaneously, ensuring accuracy and timely completion of operations.
- Deployed in support of Operations Desert Shield and Desert Storm.
Education
Skills
- Operational efficiency
- Cost control
- Inventory management
- Vendor management
- Revenue management
- Business operations
- Staff training
- Employee onboarding
- Customer service
- Sales analysis
- Team building
Additional Qualifications
Experienced in local-store marketing, sales growth, trainer and future-manager development, cost-of-sales control, budget oversight, profit-and-loss analysis, action planning, labor scheduling, facility and equipment maintenance coordination, and accurate ordering of food, produce, beer, wine, and liquor.
Timeline
Assistant General Manager
Buffalo Wild Wings
04.2014 - 09.2026
Kitchen Manager
Golden Corral
06.2012 - 10.2014
Kitchen Manager
LoneStar Steak House
07.2011 - 06.2012
Manager
Olive Garden
09.2007 - 06.2011
Manager
Buffalo Wild Wings
12.2003 - 09.2006
General Manager
The Sports Fan Grill and Pub
02.1995 - 12.2003
Air Terminal Movement Control
U.S. Army Reserve
09.1992 - 06.1999
Telecommunications Operator
U.S. Army Active Duty
06.1989 - 08.1992