Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Zheng

Houston

Summary

Dedicated and professional team member with a strong focus on achieving goals. Proficient in multiple POS systems and possesses extensive customer service experience. Demonstrates a diverse skill set developed through various roles and consistently seeks opportunities for improvement. Committed to contributing effectively to team success and maintaining high standards of performance.

Overview

7
7
years of professional experience

Work History

Supervisor

Kpot Korean bbq and Hotpot
Houston
04.2024 - Current
  • Step in to fulfill various positions when short-staffed, including bartenders, food runners, servers, and hosts.
  • Address guest complaints and inquiries with prompt, effective solutions.
  • Supervise activities of all FOH team members
  • Ensure all staff demonstrate diligence while performing duties
  • Handle cash transactions
  • Demonstrates proficiency in TOAST POS systems

Server

Kpot Korean bbq and Hotpot
Philadelphia
01.2021 - 04.2024
  • Provided attentive service to guests by fulfilling food and beverage requests.
  • Utilized POS system (Menusifu) for efficient ordering of menu items.
  • Assisted in training new servers.
  • Recommended food and beverage options while considering guest allergies.
  • Addressed individual needs promptly to enhance overall dining experience.
  • Monitored dining room for cleanliness and proper set-up at all times.

Barista

Kungfu Tea
Philadelphia
11.2019 - 11.2020
  • Processed drink orders and completed transactions at cashier.
  • Prepared various beverages, including milk teas, black teas, and slushes.
  • Accommodated guest customizations in drink preparations.
  • Trained new baristas on food handling safety standards and company procedures.
  • Maintained cleanliness by sanitizing counters, washing dishes, and cleaning floors.

Barista

Mr.wish
Philadelphia
09.2018 - 09.2020
  • Processed guest orders and handled cash transactions
  • Conducted inventory assessments for essential business items including syrups, teas, and to-go ware
  • Instruct new staff on drink recipes and detailed procedures for greeting and taking orders from guests
  • Shift leader to direct team and ensure operations run smoothly
  • Prepped beverages for guests

Education

High School Diploma -

Academy At Palumbo
Philadelphia, PA
06-2020

Skills

  • Staff supervision
  • Customer service
  • Cash handling
  • POS systems
  • Inventory management
  • Conflict resolution
  • Employee training
  • Safety protocols
  • Problem solving
  • Excellent communication
  • Experience in leadership

Languages

Chinese
Limited

Timeline

Supervisor

Kpot Korean bbq and Hotpot
04.2024 - Current

Server

Kpot Korean bbq and Hotpot
01.2021 - 04.2024

Barista

Kungfu Tea
11.2019 - 11.2020

Barista

Mr.wish
09.2018 - 09.2020

High School Diploma -

Academy At Palumbo

Similar Profiles

CREATE PROFILE
Michelle Zheng