Michelle Zimmerman

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Retrieves and sorts mail, including packages.
• Forwards misdirected mail.
• Sort and prepare mail for distribution by mail carriers.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.

• Oversaw daily business operations and financial decisions to drive profitability and growth.
• Resolved customer service issues with timely and professional resolutions.
• Negotiated contracts with vendors and service providers to secure favorable terms of service.
• Built loyal account base and long-term business relationships with accounts.
• Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
• Communicated effectively with patients and families to provide information about care and treatment.
• Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
• Aided patients with walking and limb exercises to improve strength and balance.
• Administered prescribed medications and monitored patient reactions to address contraindications.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Supported nursing staff with care of incontinent patients and promotion of continence care.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
• Aided patients with walking and limb exercises to improve strength and balance.
• Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
• Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Assessed inventory for the bar. Ordered and stocked liquor and beer.

• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.