MICHELLE ANGELIE ROMERO
Assistant
Homestead,FL
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Smooth and professional assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant
American Bancshares Mortgage LLC
Miami, FL
05.2021 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Provided accurate and effective product solutions to customers and promoted sales.
- Drafted agendas, recorded minutes and created documents for meetings.
- Created polished and error-free correspondence to meet organizational needs and enhance communication between stakeholders.
Sales Associate
Levis Strauss & Co
Miami, FL
10.2019 - 07.2021
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Recommended optimal merchandise based on customer needs and desires
- Recommended merchandise to customers based on needs and preferences
- Stayed up to date on store promotions, payment policies and security practices.
Sales Associate
Agaci
Doral, FL
02.2019 - 09.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Stayed up to date on store promotions, payment policies and security practices
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Educated customers on product and service offerings
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Sales Associate
Gap Inc
Doral, FL
10.2018 - 12.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Sold various products by explaining unique features and educating customers on proper application.
Education
Miami Dade College
High School Diploma - undefined
Reagan/Doral Senior High School
06.2020
Skills
- Listening skills
- Team player mentality
- Customer- and service-oriented
- Product Sales
- Cash register operation
- Outgoing personality
- Time Management
- Basic Mathematics
- Meeting Coordination
- Task Prioritization
- Document Control
- Data Entry
- File and Recordkeeping
- Calendar Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Assistant
American Bancshares Mortgage LLC
05.2021 - Current
Sales Associate
Levis Strauss & Co
10.2019 - 07.2021
Sales Associate
Agaci
02.2019 - 09.2019
Sales Associate
Gap Inc
10.2018 - 12.2018
Miami Dade College
High School Diploma - undefined
Reagan/Doral Senior High School
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