Michelle C. Vaughan
Chesterfield,VA
Summary
Dedicated College Recruiter professional with a 15 year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Senior Re-Entry Recruiter
Bryant And Stratton
RICHMOND, VA
10.2018 - Current
- Utilizing drop reports to target specific populations of drop and drop/reentry students
- Ensure re-entry students have taken all necessary steps to re-enroll
- Provides students any additional resources to assist in finalizing their degrees
- Maintained thorough understanding and knowledge of college enrollment practices and recruitment strategies.
- Oversaw and managed college application processes and programs to successfully integrate over 60 new, transferred and dismissed students each quarter
Senior Enrollment Specialist
Virginia College
Richmond, VA
12.2011 - 10.2018
- Met or exceeded enrollment and retention goals consistently.
- Helped students complete applications and navigate admissions processes.
- Provided policy information and maintained enforcement.
- Created and followed call scripts and flows to maximize effectiveness.
- Finalized and processed enrollment applications.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Maintained physical and electronic student files.
- Trained and mentored junior enrollment professionals.
- Communicated details about available classes, materials and services.
- Reached out to applicants via calls, texts, emails and social media.
- Used Broadleaf and Campus-Vue to maintain over 100 candidate files and file notes.
College Admissions Associate
RSHT, Richmond School of Health and Technology
Richmond, VA
05.2011 - 09.2011
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Managed over 50 outbound calls to prospects and handled initial email contacts for applicants to various programs.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Conducted interviews with participants to assess eligibility.
- Led tours of facility for potential clients and families to highlight features and benefits of Alumni
- Developed and maintained business relationships with referring agencies to increase business opportunities.
Customer Service/Sales Support Representative
Doodycalls
Charlottesville, VA
04.2008 - 05.2011
- Answered inbound call center switchboard for over 50 franchise operations with high volume calls.
- Provided excellent customer service with extensive product and service knowledge.
- Performed and exceeded sales goals, up sell, client retention and detailed data entry.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Campus Admissions Representative
National College
Charlottesville, VA
07.2007 - 02.2008
- Supported students through admissions process by answering questions and assisting with forms.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Led weekly campus tours to showcase campus features.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Met prospective students, offered information and represented institution by attending events.
- Explained admissions procedures and courses offered to potential students.
- Maximized enrollment, increased sales by over 10% working closely with students and parents to boost conversion rates.
Campus Admissions Representative
Virginia School of Massage, Steiner Education Group
Charlottesville, VA
01.2006 - 07.2007
- Reviewed admissions applications to check students' eligibility for acceptance.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Explained admissions procedures and courses offered to potential students.
- Recruited and screened over 60 potential participants per semester.
- Optimized student educational strategies with clear advice on course choices, progression and career options after graduation.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected
- Increased school registrations over 10% with improved promotional approaches, outreach strategies and parent engagement plans
Education
Certificate of Excellence: Specialist of the Quarter -
Virginia College - Birmingham
Birmingham, AL2015
Student Commitment Process (SCP) -
Virginia College - Birmingham
Birmingham, AL2011
University of Excellence training: Excellent Customer Service, Directional Sales Directional Selling techniques and seminars Dudley’s School -
Sprint
Charlottesville, VA1999
Precision Cuts, 1995 - undefined
International Beauty College
1995
Associate of Applied Science - Salon Management
International Academy of Cosmetology & Barbering
Charlottesville, VA1994
High School Diploma -
Charlottesville High School
Charlottesville, VA1990
Skills
- Data Review
- Attention to Detail
- Project Tracking
- Written and Verbal Communication
- Microsoft Office Suite
- Data Management
- Multitasking and Prioritization
- Time Management
- Workflow Management
- Self-Starter
- Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Re-Entry Recruiter
Bryant And Stratton
10.2018 - Current
Senior Enrollment Specialist
Virginia College
12.2011 - 10.2018
College Admissions Associate
RSHT, Richmond School of Health and Technology
05.2011 - 09.2011
Customer Service/Sales Support Representative
Doodycalls
04.2008 - 05.2011
Campus Admissions Representative
National College
07.2007 - 02.2008
Campus Admissions Representative
Virginia School of Massage, Steiner Education Group
01.2006 - 07.2007
Certificate of Excellence: Specialist of the Quarter -
Virginia College - Birmingham
Student Commitment Process (SCP) -
Virginia College - Birmingham
University of Excellence training: Excellent Customer Service, Directional Sales Directional Selling techniques and seminars Dudley’s School -
Sprint
Precision Cuts, 1995 - undefined
International Beauty College
Associate of Applied Science - Salon Management
International Academy of Cosmetology & Barbering
High School Diploma -
Charlottesville High School
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