Michelle D. Nunn
Luna C Design
8089 Carpet Rd,PA
39
years of professional experience
I am a strong leader with a commitment to servitude with an extensive experience in sales, team leadership, and business operations, who is passionate about training, team building, and employee development, with a strong commitment to mentoring team members and providing ongoing support to foster growth, confidence, and success. I am experienced in developing and implementing effective strategies, processes, and operational structures that improve performance, strengthen team collaboration, and drive business results. As well as being recognized for strong leadership, relationship-building, and problem-solving skills, with a focus on cultivating a positive team culture, achieving organizational goals, and continuously identifying opportunities for improvement and growth.
Work History
Store Manager + New Hire Trainer
2 Years 9 Months- Coached and trained sleep experts on product knowledge, selling techniques, and customer engagement.
- Successfully taught and coached small group NAP classes as well as including individual NAP class preparations.
- Developed processes with check-ins and tools to assist New Hires in NEPA for coaching and development.
- Developed essential tools and tracking structures that have been utilized throughout the NEPA district.
- Ensuring proper scheduling and staff coverage to support new hire sales goals.
- Trained new hires on point-of-sale processes, sleep expert policies, and operating store procedures.
- Facilitate developmental workshops and training experiences for the NEPA district including all sleep experts as well as peers.
- Partnered with store managers and reviewed individual sales performances, identified improvement areas, and adjusted strategies for continued new hire development.
Senior Store Manager
5 Years 11 Months- Led store teams in multiple store locations to deliver sleep solutions, uphold service standards, and strengthen customer satisfaction.
- Coached associates on consultative selling, product knowledge, and closing techniques.
- Managed multiple daily store operations, including scheduling, opening and closing procedures, and achieving budgets.
- Drove multiple store sales performances through training and team building, adjusted floor coverage as needed to best suit business needs, and supported attainment of revenue targets.
- Maintained visual merchandising standards to support promotional execution and showroom readiness.
- Resolved customer concerns quickly, protecting loyalty and reinforcing positive shopping experiences.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Maintained quality through training and coaching during daily activities.
Project Manager
36 Years 9 Months- Coordinated design project timelines, deliverables, and client approvals to keep work moving smoothly.
- Managed communications between clients, designers, and vendors to align expectations.
- Tracked project milestones, budgets, and change requests to maintain accuracy across active assignments.
- Maintained organized project documentation, approvals, and file records for smooth execution and reference.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Area Manager
7 Years 11 Months- Coordinated anctions and support for seven stores in the district to maintain aligned standards and smooth operations.
- Continuously supported, coached, and mentored store managers and supporting staff to strengthen team performance.
- Championed a top gun program which created the bench by empowering Sleep Experts and store managers to use different communication levels to ensure the team was advancing in alignment with mattress firms initiatives.
- Responsible for quarterly reviews which entailed creating a detailed deck to present to upper management on the performance and engagement of my area.
Salesguide + Sales Trainer
2 Years 2 Months- Guided customers through vehicle features, trims, and available options
- Built rapport with buyers to identify needs and recommend suitable models
- Presented financing, lease, and purchase options clearly and accurately
- Coordinated test drives and vehicle demonstrations to support buying decisions
- Maintained product knowledge on current inventory, incentives, and promotions
- Followed CRM workflows to track leads, follow up with prospects, and update records
- Instructed onboarding sales staff on company policy and procedures, reinforcing compliance and operational readiness.
Salesman + Sales Trainer
2 Years 10 Months- Built rapport with customers to identify vehicle needs and match suitable Nissan models.
- Conducted detailed vehicle demonstrations and test drives to highlight features and benefits.
- Managed CRM follow-up to maintain leads and support sales pipeline activity.
- Presented pricing, lease, and financing options clearly to guide purchase decisions.
- Coordinated with finance and delivery teams to complete sales documentation accurately.
- Followed up with prospects and past customers to encourage repeat business and referrals.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Aided in the development of promotional marketing.
- Trained, coached, and mentored new hires to support successful onboarding and continued progress through sales processes.
Assistant Manager
2 Years 10 Months- Supervised daily store operations, ensuring compliance with company procedures and safety standards.
- Trained associates on customer service, merchandising, and register procedures.
- Monitored inventory levels and coordinated replenishment to support product availability.
- Resolved customer concerns promptly, maintaining service quality and store reputation.
- Oversaw opening and closing procedures, including cash handling and secure store readiness.
- Assisted with freight processing, stocking, and planogram execution to support sales floor presentation.
- Supported team performance through coaching, task delegation, and operational follow-through.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Advertising and Marketing Specialist
10 Months- Coordinated media content to promote vehicle inventory, auctions, and dealership events.
- Created marketing materials supporting sales promotions, email campaigns, and digital outreach.
- Maintained accurate inventory details across listings and updated marketing.
Project Manager
3 Years 7 Months- Coordinated project schedules, milestones, and dependencies to maintain execution across multiple workstreams.
- Managed project budgets, purchase orders, and cost tracking to support financial control.
- Communicated status updates with clients, vendors, and internal teams to resolve issues quickly.
- Active presence on job sites to coordinate construction and installation of projects with high risk monetary deadlines.
Managing Director of Retail
1 Year 9 Months- Directed organizational strategy to align operations, growth priorities, and executive objectives.
- Oversaw cross-functional team to improve accountability, execution, and leadership alignment.
- Developed business plans supporting revenue growth, operational efficiency, and long-term profitability.
- Hired by two business partners to oversee the development and redesign of a high end art supply and stationary store.
- Designed new location and execution of floor plan for optimal retail operations as well as recruiting and and coaching a retail staff.
Assistant Store Manager
2 Years 7 Months- Coordinated daily store operations, ensuring consistent customer service and policy compliance.
- Supervised sales floor activities, supporting staff coverage and task completion.
- Assisted with inventory control, stock replenishment, and merchandising standards.
- Resolved customer concerns promptly, maintaining positive shopping experiences.
- Trained new associates on store procedures, service expectations, and operational tools.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
2 Years 4 Months- Supported scheduling, shift planning, and labor coordination to meet business needs.
- Reviewed sales trends and store performance to identify improvement opportunities.
- Enforced safety, cleanliness, and loss-prevention standards throughout store environment.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Supervisor
3 Years 2 Months- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
- Computer Illustration And Animation
- Illustration
Bachelor of Arts - Communication Design
Skills
Communication
Facilitation
Training
Team Building
Mentorship
Management
Performance Driving
Sales Excellence
Mac and PC design
Microsoft efficiency
Accomplishments
- Mattress Firm Area Manager of the Year 2019 (Reigon)
- Mattress Firm Store Manager of the Quarter x3 (District)
- Mattress Firm New Hire Trainer of the Quarter (Reigon)
- Mattress Firm Store Manger of the Quarter (Reigon)
Timeline
Store Manager + New Hire Trainer
Mattress Firm
01.2024 - CurrentRead More
Senior Store Manager
Mattress Firm
11.2020 - CurrentRead More
Area Manager
Mattress Firm
11.2018 - 2020Read More
Salesguide + Sales Trainer
Jaguar Landrover of Allentown
11.2007 - 01.2010Read More
Salesman + Sales Trainer
Cooper Nissan/Kelly Group
01.2005 - 11.2007Read More
Advertising and Marketing Specialist
Allentown Auto Auction
01.2004 - 11.2004Read More
Assistant Manager
Harbor Freight
01.2003 - 11.2005Read More
Project Manager
McDermott Brothers
01.1999 - 08.2002Read More
Managing Director of Retail
Columbia Omni Corp
01.1998 - 10.1999Read More
Assistant Store Manager
Charrette
03.1992 - 10.1994Read More
Assistant Store Manager
Sam Flax Art & Design
01.1991 - 05.1993Read More
Project Manager
Luna C Design
01.1990 - CurrentRead More
Supervisor
Pinwheel
01.1988 - 03.1991Read More
School of Visual Arts
from Computer Illustration And Animation
Read More
Savannah College of Art And Design
from Illustration
Read More
Pratt Institute
Bachelor of Arts from Communication Design
Read More