MICHELLE E. KENNEDY
Ijamsville,MD
Summary
Industrious Fashion Professional 15+ years of experience and eye for emerging trends. Manage high profile clients and maximizes client experience. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Senior Fashion Advisor
CHANEL
12.2017 - 11.2023
- Achieved and exceeded individual sales goals each year, quarterly goals of $2M with shoes sales goal of $400K.
- Contributed to achievement of total boutique Quarterly and Yearly sales goals by consistently meeting and exceed monthly and quarterly goals
- Provided excellent client service and clienteling practice as measured by individual KPIs
- Demonstrated expertise on product knowledge, styling tips, client development and other related content
Search Ranking Analyst
Facebook
04.2016 - 12.2017
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Stylist (part-time)
BCBGMAXAZRIA
09.2012 - 06.2016
- Coordinated proper wardrobe for clients lifestyle, Developed new relationships while maintained existing clientele
- Achieved and exceeded individual sales goals ranked top seller, maintained client book by regular communication and follow up with clients
- Exceptional brand and product knowledge.
Client Advisor
Louis Vuitton
10.2015 - 02.2016
- Managed high volume incoming calls approximately 50 calls and emails per day from customers.
- Engaged with clients over phone to develop long-term relationships, leverage different clienteling tools in order foster brand loyalty
- Achieved individual and team objectives, accomplished and mastered brand and product knowledge.
Education
BFA Fashion Design and Marketing -
American InterContinental University
Atlanta, GA10.2010
Fashion Photography and Fashion Journalism -
American InterContinental University
08.2009
Skills
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Onboarding and Orientation
- Computer Skills
- Business Analysis and Reporting
- Staff Training and Development
Timeline
Senior Fashion Advisor
CHANEL
12.2017 - 11.2023
Search Ranking Analyst
Facebook
04.2016 - 12.2017
Client Advisor
Louis Vuitton
10.2015 - 02.2016
Stylist (part-time)
BCBGMAXAZRIA
09.2012 - 06.2016
BFA Fashion Design and Marketing -
American InterContinental University
Fashion Photography and Fashion Journalism -
American InterContinental University
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