Michelle A. Folkers
Sneads Ferry,NC
Summary
Senior Human Resources Professional Experienced HR and Learning Development professional with a demonstrated history of working in diverse industries. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr HR Business Partner/ Executive
Bytemark, Inc
10.2022 - 06.2023
- HR advisor on all HR topics, processes and compliance based on local regulations for remote workforce in US, Canada, and India
- Developed strategy to combat increased competitive presence within territory.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- As part of the C-suite: advise, propose, and review company changes, challenges and create company directives
- Supported CEO and COO in weekly company strategy meetings and acquisition meetings
- Merger & Acquisition team member creating employee analysis reports, presentations, and reduction in force employee packages
- Conducted 1:1 leadership coaching sessions for senior and mid-level managers/supervisors
- Maintained personnel data in HRIS system JustWorks
- Recruited, interviewed and onboarded
- Conducted 1:1 training with employees ex: time management, communication, conflict resolution.
Instructor
Southwest Community College
03.2022 - 05.2022
- Digital Literacy instructor for Microsoft Excel, PowerPoint, Word, Outlook
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Tested and evaluated students on materials presented in workshops and classes.
- Reviewed class and student records to identify improvement opportunities.
- Digital Literacy instructor for online security, computer basics, Facebook, Mac and PC.
Employee Relations Branch and Employee
Marine Corps Community Services, NF4
01.2021 - 12.2021
- Direct responsibility for the following personnel functional areas: employee relations, wage/classification/compensation, employee development, leave program, workers compensation & Return to Work Program, Employee Wellness Program, Telework, FMLA/PPL, Employee Assistance Program, Portability, employee performance appraisals and employee training
- Implemented employee recognition and rewards systems to promote positive work environment.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Provided management advisory services to 16 division directors/deputy directors and over 350 supervisors/managers
- Divisions included: Clubs & Catering, Facilities & Maintenance, Food & Hospitality, Financial Management, Marketing, Regional Procurement, Semper Fit & Youth Sports, Billeting, Executive, Information Technology, Marine & Family Programs, Retail, Review & Analysis, Wounded Warrior, Family Readiness, and Lodging
- As Federal Certified Classifier: perform desk audits, apply classification guidelines, write job descriptions to determine title, series, pay band and grade level for NAF and APF positions
- Audited over 300 job descriptions for classification errors
- Reviewed and updated over 600 job descriptions
- Provide advice to managers, director and supervisors by interpreting policy and regulations from Marine Corp Order, CFR, Executive Orders, DOD Manuals and OPM requirements
- Perform adjudication and recommendation of adjudicative determinations for all Federal applicants applying at MCCS Lejeune New River, MCAS Cherry Point, MCLB Albany, and MCCS South Carolina as Regional Adjudicator
- As a certified Suitability and Fitness Adjudicator:
- Review investigations and referrals containing suitability issues
- Conduct General Information Services (GIS) checks, National Sex Offender Database (NSOP) checks, Installation Record Check (IRC), Defense Central Index, Special Agency Checks and Installation Record Checks (IRC-FAP)
- Reviewed 2500+ employee performance evaluations for accuracy, HR compliance, feedback and rating
- Ensured that internal management control programs over personnel operations follow all current and applicable regulations including reading and understanding MARAdmins and Executive Orders
- Complete mandated compliance training per MarAdmin
- Oversee 7 development specialists, 2 administrators, 2 print shop technicians, 2 trainers, and a janitor
- Review 2500+ employee performance evaluations for accuracy, HR compliance, feedback and rating
- Administer orientation, which included acculturation, customer service, self-behavior, and safety training for 13 Marine Corps installations
- Facilitated Performance Coaching course to 68 supervisors quarterly
- Reviewed, edited and approved all soft skill training courses (73) for training branch to include Time Management, Leadership, Communication, and Conflict Resolution statistics:
- Reviewed applications for 934 employees who enrolled in Medical and Dental Insurance Programs
- Reviewed applications for 656 employees enrolled in Life Insurance Plan
- Reviewed 208 workers' compensation claims
- Reviewed and adjudicated 1472 applicant National Agency Checks with Inquiries (Tier 1)
- Reviewed and adjudicated 28 Advanced National Agency Checks with Inquiries (Tier 2)
- Conducted 83 background reverifications
- Reviewed 5930 course feedback surveys.
Staffing & Recruiting Branch Manager
Marine Corps Community Services, NF4
07.2019 - 01.2021
- Direct responsibility of the following personnel functional areas; staffing/recruitment, wage/classification, and employee development and training
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Provided 784 resume reviews for applicants applying with the Federal Government
- Created a database with over 1400 Knowledge, Skills and Abilities questions mapping them to over 600 job descriptions
- Oversaw a branch of 14 staffing & recruiting and training assistants, technicians, specialists, and supervisors
- Oversee 7 development specialists (NF4), 2 administrators (NF2), 2 print shop technicians (NF2), 4 HR assistants (NF3), and a janitor (NF2)
- Reviewed and signed off on 447 hiring packages to ensure Federal compliance with hiring practices
- Conducted Federal Wage Survey yearly
- Reviewed, edited, and approved 47 soft skill training courses for training branch
- Reviewed 2500+ employee performance evaluations for accuracy, HR compliance, feedback and rating
- Responsible for all areas of the following statistics:
- Reviewed over 12,614 applications
- Posted 543 job vacancy announcements
- Reviewed 9243 personnel actions
- Reviewed 881 Official Personnel Folder audits.
Talent Engagement and Recruitment Executive Leader
Precision Laboratories, LLC
04.2018 - 12.2019
- Member of the Executive Leadership
- Maintained department budget of $80,000
- Assisted CEO in leading company with strategy, product development initiatives, customer strategy, staffing and employment policies
- Conducted OSHA audits and created proposals for fixing deficiencies
- Certified employees in CPR/AED as a Red Cross Certified Trainer
- 46% increase year-to-date in employee culture and engagement
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Spearheaded overhaul of company best practices to increase staff retention rates.
- Administered bi-weekly supervisor coaching sessions with 8 supervisors
- Created product training courses for 11 new products and facilitated training
- Facilitated training courses in project management, presentations skills, suggestive selling, product management, time management and teamwork.
Manager of Learning & Development
DSC Logistics
06.2017 - 04.2018
- Assessed performance on 204 leaders through 9 Box Sessions for 42 warehouses across US
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Directed training programs and development paths for managers and supervisors.
- Selected and assigned instructors to conduct specific training programs.
- Developed surveys to identify training needs based on projected production processes and changes.
- Performed gap analysis of leadership aptitudes based on forced ranking
- Created career path training for 11 departments
- Devised and executed new hire orientation program for 52 logistic facilities and 1,000 new hires each year; formulated best practices hot list for new employees
- Created 11 OSHA training courses for all employees and conducted train-the-trainer sessions for 54 safety trainers
- Analyzed and reported data to executive team on 200+ Leader Evaluations to identify competency gaps and propose training paths for improvement.
Divisional Manager of Learning & Development
Enlivant
07.2016 - 06.2017
- Provided soft skills training for 52 retirement communities throughout US
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed surveys to identify training needs based on projected production processes and changes.
- Created in-depth training manual for all employees.
- Acquisition team leader for 100 acquired assisted living centers
- Created and conducted 87 webinars on SMART goals and developing employee performance to over 500 employees
- Delivered quarterly training for 12 regions, with up to 100 leaders; and DiSC assessments for 240 leaders
- Developed and delivered training courses for WebEx sessions on succession planning, employee assessments and yearly employee reviews.
Human Resource Specialist Supervisor
Marine Corps Community Services
07.2012 - 05.2016
- Oversaw 7 development specialists (NF4), 2 administrators (NF2), 2 print shop technicians (NF2), 2 trainers (NF3), and a janitor (NA5)
- Developed succession plans and promotion paths for staff.
- Liaised between multiple business divisions to improve communications.
- Completed gap analysis for 2500 employees in 14 separate entities, including clubs and catering, executive leaders, facilities and maintenance, fitness and recreation, marine and family programs, lodging, marketing, review and analysis, retail, hospitality, food and beverage, finance, procurement, and human resources
- Reviewed 2500+ employee performance evaluations for accuracy, HR compliance, feedback and rating
- Administered orientation, which included acculturation, customer service, self-behavior, and safety training for 13 Marine Corps installations
- Maintained a $400K training budget, per DOD policies and requirements
- Provided employee performance surveys and established individual progress plans for high-achiever employees
- Devised improvement plans for low performers; tracked results
- Increased instructor-led attendance from 1297 to 6691 attendees per year, or a 500% increase
- Selected and formulated new learning management system Cornerstone on Demand
- Trained 402 leaders on coaching/mentoring cultural change, through performance conversations.
Human Resource Director
Niemann Foods, Inc
03.2008 - 10.2011
- Directed, supervised and mentored 5 personnel managers
- Identified and utilized recruiting approached for 102 grocery stores in three states
- Facilitated company culture training to more than 5,000 employees
- Managed payroll audits for 12 stores using KRONOS
- Managed mass hiring events, for 100 positions, with 1,200 candidates
- Coordinated 30/60/90-day feedback surveys for new hires; decreased turnover 23%.
- Handled on-boarding process for newly hired employees and distributed all paperwork
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Maintained human resources regulatory compliance with local, state and federal laws
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Conducted exit interviews to better understand reasons why employees were separating from company
- Created and implemented forward-thinking initiatives to improve employee engagement
- Directed job fairs to bring in local talent for long term and seasonal positions
Education
Bachelor of Science - Organizational Management
Ashford University
San Diego, CASkills
- HR Strategy
- Professional Development
- Business Consulting
- Training Programs
- Human Resource Information System (HRIS)
- SWOT Analysis
- Change and Growth Management
- Analytical and Critical Thinker
- Strategic Planning
- Executive Leadership
Certification
Federal Classification Certified
Additional Information
- Tier 5 Top Secret Security Clearance Suitability and Fitness Adjudicator Certified DiSC Certified BS, Organizational Management Performance Coach Certified (DoD) Senior Executive Team Member
Timeline
Sr HR Business Partner/ Executive
Bytemark, Inc
10.2022 - 06.2023
Instructor
Southwest Community College
03.2022 - 05.2022
Employee Relations Branch and Employee
Marine Corps Community Services, NF4
01.2021 - 12.2021
Staffing & Recruiting Branch Manager
Marine Corps Community Services, NF4
07.2019 - 01.2021
Talent Engagement and Recruitment Executive Leader
Precision Laboratories, LLC
04.2018 - 12.2019
Manager of Learning & Development
DSC Logistics
06.2017 - 04.2018
Divisional Manager of Learning & Development
Enlivant
07.2016 - 06.2017
Human Resource Specialist Supervisor
Marine Corps Community Services
07.2012 - 05.2016
Human Resource Director
Niemann Foods, Inc
03.2008 - 10.2011
Bachelor of Science - Organizational Management
Ashford University
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