Michelle Jackson
Arkansas Department of Human Services
Pine Bluff,AR
29
years of professional experience
Adult Protective Service Worker supporting vulnerable adults through crisis response, safety planning, and abuse investigation. Develops 10+ protective service plans per month, evaluates reports of neglect and exploitation, and documents findings with care and precision. Builds calm, practical solutions while coordinating emergency response and community support.
Work History
Adult Protective Service Worker
3 Years 8 Months- Track 15-20 protective service plans weekly to coordinate ongoing case actions for vulnerable adults.
- Evaluate reports of abuse, neglect, and exploitation involving disabled adults to guide protective action.
- Respond to emergency situations promptly and coordinate immediate protective steps when clients are at risk.
- Coordinate referrals and support services that address safety needs, family concerns, and longer-term client stability.
Family Service Worker
2 Years- Documented 40-50 client interactions weekly to maintain accurate case records and progress notes.
- Advocated for clients accessing services and removed barriers to timely support.
- Coordinated case management efforts with families to align plans, follow-up needs, and service next steps.
- Collaborated with community partners to connect families with appropriate support services.
- Applied abuse and neglect assessment and risk assessment practices to identify family safety concerns.
- Provided crisis intervention and family support during urgent situations requiring calm, reliable response.
Elementary Teacher
10 Years- Taught core subjects to elementary students, reinforcing reading, math, and foundational classroom skills.
- Improved standardized testing readiness by strengthening student practice, review, and test-taking routines.
- Evaluated student performance trends to identify gaps and guide more targeted classroom support.
Asst. Manager
6 Years- Increased customer retention by 20% through stronger follow-up and better service recovery.
- Supervised employees to maintain coverage, reinforce expectations, and support daily store operations.
- Resolved customer complaints promptly to protect satisfaction and restore confidence in service quality.
- Improved product recommendations by matching customer needs with upsell opportunities at the counter.
- Drove business decisions by identifying operational gaps and supporting cost reduction efforts.
- Reduced operational costs by tightening scheduling and monitoring day-to-day expense use.
Education
Master of Business Administration - Human Resource Management, HR
Bachelor of Science - Agricultural Business, Agri. Business, Economics
Skills
Protective service planning
Abuse and neglect assessment
Crisis intervention
Risk assessment
Incident documentation
Case management
Community resource referral
Client advocacy
Interdisciplinary collaboration
Family support services
Family reunification planning
Guardianship case coordination
Timeline
Adult Protective Service Worker
Arkansas Department of Human Services
01.2023 - 09.2026Read More
Family Service Worker
Arkansas Department of Human Services
01.2020 - 01.2022Read More
Elementary Teacher
Dollarway School District
01.2005 - 01.2015Read More
Asst. Manager
Papa John’s
01.1998 - 01.2004Read More
University of Arkansas at Pine Bluff
Bachelor of Science from Agricultural Business, Agri. Business, Economics
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Webster University
Master of Business Administration from Human Resource Management, HR
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