Michelle Jesse
Administrative Assistant
Columbia,MO
Summary
Resourceful and experienced Office Manager offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
11
years of professional experience
Work History
Real Estate Administrative Assistant
United Country Real Estate
Columbia, Missouri
10.2021 - Current
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Maintained efficient office operations by handling errands and administrative functions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Used Microsoft Suite to prepare various correspondence, reports and other written material.
- Maintained clean reception area to promote positive, professional environment for clients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Updated tracking spreadsheets with latest listing and sales information.
Office Manager/Property Management, Leasing Agent/Receptionist
Haker Properties
Columbia, MO
10.2020 - 08.2021
- All AP/AR for multiple companies
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Administered operations to handle needs of more than 150 tenants across 112 property units.
- Distributed and followed up on tenant renewal notices.
- Participated in 28 property inspections per quarter to prepare for move-ins and move-outs.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Used Appfolio to keep record of financial transactions and rental applications.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Leasing Administrative Assistant
Yarco Companies
Columbia, MO
01.2018 - 10.2020
- Supported the Community Manager by achieving occupancy and rental goals of the property.
- Assured that prospective residents are reached through advertising and further markets the property by responding to phone inquires and property tours.
- Assisted with overall operations of the community by promoting positive resident relations, handling resident complaints, and rent collections.
- Keep the property neat, clean, and well-maintained.
- Daily exterior and interior inspections of the community to assure curb appeal, maintenance, cleanliness and safety procedures are being followed.
- Ensured that the residential property met and exceeded company standards for resident satisfaction and being available on a 24-hour emergency basis when scheduled.
- Planned and participated in community activities, as well as, other projects as assigned.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Maintained clean reception area to promote positive, professional environment for clients.
- Volunteered to help with special projects of varying degrees of complexity.
Deli Clerk
Gerbes
Columbia, Missouri
10.2017 - 01.2018
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Human Resources Assistant
MarineParents.com
Columbia, Missouri
12.2016 - 06.2017
- Answered multi-line phones, answered questions, directed calls and took messages.
- Was responsible for multiple calendars for the office.
- Was responsible for posting job descriptions, reviewing resumes/applications, scheduling interviews and interviewing.
- Completed onboarding for each new employee, ran background checks and kept personnel files up to date and accurate.
- Kept track of benefit eligible dates and enrolling employees at appropriate times.
- Conducted weekly staff meetings to keep employees updated on any changes within the company.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
Kitchen Manager
MFA Oil Co
Columbia, Missouri
07.2016 - 12.2016
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Helped general management develop prices based on inventory costs and portion sizes.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
HVAC Technician
AAA Heating and Cooling
02.2015 - 07.2015
- Installed furnaces and air conditioners in new construction.
- Worked with strict timelines as well as strict city codes.
Property Manager
KIMPRO CO L.L.C
Columbia, Missouri
03.2013 - 01.2015
- Responsible for a 44 lot mobile home park.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Outside Attraction Manager
Fear Fest Haunted House
Columbia, Missouri
09.2010 - 10.2014
- In charge of hiring, training and managing approximately 20-100 employees.
- In charge of processing time cards and reconciling hours worked, tax papers, waivers and other paperwork for employees under my supervision.
- Interacted with customers who were visiting our outdoor attractions to ensure they have the ultimate experience during their visit.
- Supervised customer experiences from attraction entrance to exit to ensure customer and employee safety.
Education
GED -
Missouri GED
Columbia, MO 11.2001 - 01.2002
Skills
Office management
Project planning
Payroll and budgeting
Scheduling and calendar management
AP/AR proficiency
Customer relations and communications
Timeline
Real Estate Administrative Assistant
United Country Real Estate
10.2021 - Current
Office Manager/Property Management, Leasing Agent/Receptionist
Haker Properties
10.2020 - 08.2021
Leasing Administrative Assistant
Yarco Companies
01.2018 - 10.2020
Deli Clerk
Gerbes
10.2017 - 01.2018
Human Resources Assistant
MarineParents.com
12.2016 - 06.2017
Kitchen Manager
MFA Oil Co
07.2016 - 12.2016
HVAC Technician
AAA Heating and Cooling
02.2015 - 07.2015
Property Manager
KIMPRO CO L.L.C
03.2013 - 01.2015
Outside Attraction Manager
Fear Fest Haunted House
09.2010 - 10.2014
GED -
Missouri GED
11.2001 - 01.2002