Shannon Boyer
Professional Assistant
Russellville,AR
Summary
Dynamic professional with expertise in administrative operations and client relations, honed at Brown Creek Investments. Proven track record in enhancing successfully expanded real estate portfolios and improved client satisfaction. Skilled in property Market Research, Sales, Optimized Customer Service, Effective communicator and problem solver, and a friendly face in the game. Also known for maintaining high standards and results-driven approach. Prioritize and multitask to handle every need with well-qualified assistance.
Overview
9
9
years of professional experience
4
4
Certificates
Work History
Real Estate Administrative Assistant
Brown Creek Investments
06.2023 - 12.2025
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available units ready to market both residential and some commercial.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in expanding the firm''s real estate portfolio by researching potential investment properties and market trends.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Expedited the lease signing process for tenants with thorough background checks and timely preparation of paperwork.
- Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Supported negotiations between parties during transactions with astute research on property values, local market conditions, comparables data analysis to provide informed advice to clients.
- Prepared rental agreements and disclosures and used microsoft office to complete paperwork.
- Boosted team morale by fostering a positive work environment through effective communication and problem-solving skills.
- Contributed to increased office revenue by diligently tracking and following up on potential client leads..
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts rental contracts, Background checks, and credit scores, as well as closing documents and Rental Policy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Wireless Sales Consultant
Premire Management
09.2025 - 11.2025
- Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
- Managed inventory levels effectively, ensuring optimal stock availability to minimize lost sales opportunities.
- Resolved customer complaints promptly by offering appropriate solutions or escalating concerns as necessary per company guidelines.
- Streamlined checkout processes by quickly processing transactions while maintaining accuracy in cash handling activities.
- Built strong relationships with clients by conducting regular follow-ups, addressing concerns, and offering tailored solutions.
- Worked closely with store management to identify areas for improvement, leading to increased operational efficiency and overall team success.
- Delivered informative product demonstrations and presentations to customers, resulting in increased product interest and sales conversions.
General Store Manager
Nisha One Stop Station and Deli
02.2021 - 09.2023
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised and effectively trained 5 to 8 employees to decrease process lags and boost productivity.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members..
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Material Handler
Wayne Farms Poultry
05.2017 - 03.2020
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Performed cycle counts and inventory control to accurately track product levels.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Attached identifying tags to containers to mark with identifying shipping information.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Improved safety standards, conducting thorough inspections of material handling equipment.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Bachelor of Science - Counseling Psychology
Purdue University
West Lafayette, IN 05.2001 -
Bachelor of Science - Business With Concentration On Entrepreneurship
American InterContinental University
Schaumburg, IL 05.2001 -
Bachelor of Science - Technology Engineering
University of Arkansas, Grantham
Little Rock, AR 05.2001 -
Skills
Office management
Property market research
Property inspections
Follow-up skills
Appointment scheduling
Listing coordination
Multitasking and organization
Residential real estate
Teamwork and collaboration
Customer service
Vendor account management
Attention to detail
Rent collection
Customer relations and communications
Certification
Customer Service I
Timeline
Wireless Sales Consultant
Premire Management
09.2025 - 11.2025
Real Estate Administrative Assistant
Brown Creek Investments
06.2023 - 12.2025
General Store Manager
Nisha One Stop Station and Deli
02.2021 - 09.2023
Material Handler
Wayne Farms Poultry
05.2017 - 03.2020
Bachelor of Science - Counseling Psychology
Purdue University
05.2001 -
Bachelor of Science - Business With Concentration On Entrepreneurship
American InterContinental University
05.2001 -
Bachelor of Science - Technology Engineering
University of Arkansas, Grantham
05.2001 -
Certification in Customer Service I & II
WAs awarded certifications in Customer Service I & II
Industry, and Employabliity
I was awarded all these certifications on the same day May 17th, 2017, from the Pulaski Co. Employment Division