Michelle K Major
East Chicago,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
02.2015 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled over 80 calls per day.
Deli/Bakery Manager
Super Save Grocery
01.2007 - 05.2014
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for bakery.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Managed inventory and reduced waste, resulting in cost savings for bakery.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
Education
Bachelor Of Applied Arts And Science - Criminal Justice
Indiana University Bloomington
Bloomington, IN05.1986
Skills
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Call Management
- Product Knowledge
Member of Delta Sigma Theta Sorority Inc
We are a service and community oriented Sorority serving the communities.
Timeline
Customer Service Representative
Teleperformance USA
02.2015 - 11.2023
Deli/Bakery Manager
Super Save Grocery
01.2007 - 05.2014
Bachelor Of Applied Arts And Science - Criminal Justice
Indiana University Bloomington
Similar Profiles
Tahkeiya BaisdenTahkeiya Baisden
Teleperformance at Teleperformance USATeleperformance at Teleperformance USA
Terriuana ChapmanTerriuana Chapman
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
La'Destiny DiamondLa'Destiny Diamond
Technical Support Representative at Teleperformance USATechnical Support Representative at Teleperformance USA
Megan BjorkMegan Bjork
Sales and Customer Support at Teleperformance USASales and Customer Support at Teleperformance USA
Gabriel HerreraGabriel Herrera
Package Handler Trainer at Fed Ex GroundPackage Handler Trainer at Fed Ex Ground