Open To Work
Michelle K Tucker
Flint,MI
Work Preference
Summary
Dynamic General Manager with expertise in budget management, staff training, and customer service. Proven track record of developing sales strategies that enhance guest experiences and drive revenue growth.
Overview
20
20
years of professional experience
Work History
General Manager
Courtyard by Marriott
Flint, Michigan
08.2025 - Current
- Orchestrated daily hotel operations, guaranteeing top-tier guest experiences.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed service and sales strategies to improve retention and revenue.
- Managed staff scheduling and training, enhancing team performance and service quality.
- Developed strategic marketing plans that increased visibility and engagement for hotel services and events.
- Created positive work environment through team building activities, fostering collaboration across departments.
- Coordinated with vendors to maintain efficient inventory and supply management.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
General Manager
Quality Suites Hotel
Lansing, Michigan
01.2024 - 08.2025
- Supervised daily hotel operations to ensure quality guest experiences.
- Managed staff scheduling and training for optimal team performance.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Coordinated with vendors to maintain inventory and supplies efficiently.
General Manager
Gateway Hotel and Conference Center
Flint, Michigan
02.2021 - 08.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised daily hotel operations to ensure quality guest experiences.
- Managed staff scheduling and training for optimal team performance.
- Developed marketing strategies to promote hotel services and events.
- Resolved guest complaints promptly to maintain high satisfaction levels.
Assistant General Manager of Operations
Pinacle Properties
Flint, Michigan
06.2020 - 08.2024
- Implemented new procedures to streamline property maintenance and enhance service delivery.
- Developed training programs to enhance staff skills and improve operational efficiency.
- Supervised staff to maintain high standards in customer service and operational excellence.
- Resolved customer complaints in a professional and courteous manner.
Senior Property Manager
Coldwater Communities
Coldwater, Michigan
07.2013 - 01.2020
- Managed property operations for multiple residential communities effectively.
- Oversaw tenant relations and ensured satisfaction through regular communication.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Coordinated maintenance requests and scheduled repairs promptly.
- Trained and supervised property staff to enhance team performance.
- Conducted regular inspections to maintain property standards consistently.
- Implemented marketing strategies to attract new tenants successfully.
Animal Warden & Shelter Manager
Noble & Lagrange Counties
Kendallville, Indiana
03.2006 - 07.2013
- Law enforcement to address incidents and resolve conflicts swiftly.
- Trained staff on procedures, policies, and effective communication strategies.
- Facilitated community educational classes on animal safety, enhancing public awareness and responsible pet ownership.
- Planned and executed community events to promote shelter services, increasing community engagement and adoption rates.
- Submitted cases to the Prosecuting Attorney for review. with the Prosecuting Attorney to pursue charges of animal neglect and abuse. Testified at such court hearings.
Education
Certification -
Certification in Marriott Hotels
Online02-2025
Certification -
Certification in Choice Hotels
Online06-2024
Associate of Arts - Business Management
Michiana College
Fort Wayne06-1998
Some College (No Degree) - Business Management, Theology
Anderson University
AndersonSkills
- Operations management
- Budget management
- Sales strategy
- Inventory control
- Marketing strategy
- Customer service
- Staff management
- Staff training
- Team building
- Conflict resolution
- Guest relations
- Vendor management
- Administrative skills
- Verbal and written communication
- Vendor management
Accomplishments
- Nominated twice for Genesee County Hotel Ambassador of The Year
- Top Home Sales of the Year 2016
- Employee of the month 2022, 2023
- Presidents List at Michiana College
- 1st Place Writing Contest 1991
Timeline
General Manager
Courtyard by Marriott
08.2025 - Current
General Manager
Quality Suites Hotel
01.2024 - 08.2025
General Manager
Gateway Hotel and Conference Center
02.2021 - 08.2024
Assistant General Manager of Operations
Pinacle Properties
06.2020 - 08.2024
Senior Property Manager
Coldwater Communities
07.2013 - 01.2020
Animal Warden & Shelter Manager
Noble & Lagrange Counties
03.2006 - 07.2013
Certification -
Certification in Marriott Hotels
Certification -
Certification in Choice Hotels
Associate of Arts - Business Management
Michiana College
Some College (No Degree) - Business Management, Theology
Anderson University