Michelle L. Presley
Atlanta,GA
Summary
Highly dedicated Branch Manager/Originating Mortgage Consultant with over 18 years experience that exhibits an excellent reputation for resolving problems and improving customer satisfaction. Seeking related position that provides opportunities for career growth and development. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Licensed Mortgage Loan Originator
DHI Mortgage Company
Atlanta, GA
03.2021 - Current
- Exceeds at my ability within every corporate performance measure
- Capture Rate for New Sales 80%
- Customer Service Scores at 98%
- Quality Control Score with Zero Findings
- 95 YTD funded loans
- Excellent communication and follow up with all parties
- Pipeline management between 50-100 loans at any given time
- Developed a customer service communication/contact plan for the Branch's MLOs to use to increase customer service scores and to help keep customers and their Realtors informed of loan process.
- Exhibits a positive attitude and a professional disposition with the ability to use my tenure in the mortgage business to differentiate myself as a leader amongst my peers.
Origination Branch Manager
Cross Country Mortgage, LLC
Alpharetta, GA
04.2020 - 03.2021
- Responsible for directing and managing the sales activities of the branch, ensuring that efficient customer service is provided and quality loans are generated
- Also responsible for originating loans, recruiting, managing, coaching, and motivating a staff of outside loan officers to meet sales production goals, to assure compliance with, regulations, and policies Utilizing strong sales and marketing skills, excellent communication skills and detailed follow-through and responsible for managing NOI, total revenue and origination quality
- As well as identifying partnership opportunities and developing strong business relationships
- Proven sales experience with the ability to meet production standards set for Branch production
- History of ability to direct the work of mortgage loan officers
- (Including; setting and monitoring of goals, implementing policies and procedures, and managing price protection)
- Proven history of established and documented referral partner relationships in the market
- Complete familiarity with FNMA/FHLMC, FHA/VA guidelines and understanding of all facets involved in real estate transactions
- Ability to originate quality loan production until such time as the department s volume reaches sufficient levels to warrant non-production from the manager.
Sr. Mortgage Consultant
MiLend Inc
Alpharetta, GA
09.2019 - 04.2020
- Responsible for promoting and providing business development, origination of loans, relationship management with customers
Licensed Mortgage Loan Originator
DHI Mortgage/DR Horton Homes
Atlanta, GA
04.2017 - 09.2019
- Responsible for promoting and providing business development, origination of loans, relationship management with customers and clients
Credit Consultant
DHI Mortgage/DR Horton Homes
Atlanta, GA
10.2015 - 04.2017
- Responsible for enrolling, maintaining and helping a pipeline of clients' complete membership goals with
- DHI Home Buyers Club
- Work with buyers with less than perfect credit to prepare them for successful homeownership
- Analyze Credit Report and identify strategies for improving credit worthiness
- Plan and promote events with consumers and Realtors on credit education
Private Mortgage Banker
Wells Fargo Home Mortgage
Atlanta, GA
01.2014 - 10.2015
- Responsible for producing high quality loans that meet, guidelines by building relationships with affluent borrowers, realtors, builders, financial professionals, bank stores, past customers and other nontraditional sources.
Home Mortgage Consultant
Home Services Lending, LLC
Atlanta, GA
08.2013 - 01.2015
- Responsible for producing high quality loans that meet Home Services Lending, LLC guidelines by building relationships with realtors and past customers and other nontraditional sources.
Branch Sales Manager
Wells Fargo Home Mortgage
McDonough, GA
10.2011 - 07.2013
- Responsible for directing and managing the sales activities of a branch of residential Home
- Mortgage Consultants ensuring profitability, market share growth, and a high level of customer service
- Overseeing the branch's production of high quality loans that meet WFHM standards.
Mortgage Loan Originator
Regions Mortgage
Fayetteville, GA
09.2009 - 04.2011
- Provide collaborations, coaching, and training for branch managers, assistant branch managers, customer service representatives, and tellers in three branch offices with multiple markets, Create strategic plans to increase customer satisfaction and generate mortgage referrals
Mortgage Loan Sales Consultant
Opteum/Prospect Mortgage
Fayetteville, GA
04.2007 - 09.2009
- Sales position required to proactively solicit new residential mortgage business and sell mortgage products.
Mortgage Loan Sales Consultant
Southern Crescent Mortgage
Fayetteville, GA
04.2006 - 04.2007
- Sales position required to proactively solicit new residential mortgage business and sell mortgage products.
Mortgage Loan Sales Consultant
Family Mortgage
Peachtree City, GA
11.2005 - 03.2006
- Sales position required to proactively solicit new residential mortgage business and sell mortgage products.
Education
Georgia Loan Officer Certification -
Mortgage Tech Institute, LLC
Fayetteville, GA2005
Diploma -
Riverdale High School
Riverdale, GA1991
Skills
- Exceptional communicator, adaptable to all levels of people, good listener and strong facilitator
- Skilled public and presentation speaking skills
- Effective professional and social networking skills
- Excel in developing, coaching and motivating a sales team to achieve goals
- Exceptional consulting, sales and customer service
- Strong organization and planning skills with effective time management
- Able to efficiently manage multiple priorities simultaneously
- High workload capacity in a very competitive, fast paced environment
- A combination of directive and supportive, translating into effective group and independent
- Highly responsive to goal-setting, and extremely apt at accomplishing those goals
- Self-Motivated
- Teamwork and Collaboration
- Written Communication
- Planning and Coordination
- Dependable and Responsible
- Encompass and CRM Software Proficiency
Accomplishments
Top 3 Loan Originator Q1 of 2022
Additional Information
- NMLS# 546523 , Georgia Residential Mortgage Licensee #32536 FL License #LO66092 MN License #MN-MLO-546523 MD License #42445 TN License #205678 VA License #MLO-42810VA
Timeline
Licensed Mortgage Loan Originator
DHI Mortgage Company
03.2021 - Current
Origination Branch Manager
Cross Country Mortgage, LLC
04.2020 - 03.2021
Sr. Mortgage Consultant
MiLend Inc
09.2019 - 04.2020
Licensed Mortgage Loan Originator
DHI Mortgage/DR Horton Homes
04.2017 - 09.2019
Credit Consultant
DHI Mortgage/DR Horton Homes
10.2015 - 04.2017
Private Mortgage Banker
Wells Fargo Home Mortgage
01.2014 - 10.2015
Home Mortgage Consultant
Home Services Lending, LLC
08.2013 - 01.2015
Branch Sales Manager
Wells Fargo Home Mortgage
10.2011 - 07.2013
Mortgage Loan Originator
Regions Mortgage
09.2009 - 04.2011
Mortgage Loan Sales Consultant
Opteum/Prospect Mortgage
04.2007 - 09.2009
Mortgage Loan Sales Consultant
Southern Crescent Mortgage
04.2006 - 04.2007
Mortgage Loan Sales Consultant
Family Mortgage
11.2005 - 03.2006
Georgia Loan Officer Certification -
Mortgage Tech Institute, LLC
Diploma -
Riverdale High School
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