Mortgage industry advocate with 20 years of experience, known for fostering teamwork and improving customer satisfaction in the home buying process. Seeking a leadership position to exceed metrics and enhance work output. Proficient in handling pressure, adapting to new situations, actively listening, and engaging to enhance the customer experience. Motivated to create an environment that maximizes organizational growth and customer satisfaction through effective financing relationships.
Hi, I’m
Michelle L. Presley
Atlanta,GA
Summary
Overview
20
years of professional experience
Work History
DHI Mortgage
Licensed Mortgage Loan Originator
06.2024 - Current
Job overview
- Participated in community events and networking activities to promote the company''s brand presence and generate new business leads.
- Fostered a professional and supportive work environment within the team by sharing industry knowledge and best practices regularly.
- Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries or concerns promptly.
- Maintained compliance with federal and state regulations, ensuring accurate documentation and preventing potential legal issues.
- Provided exceptional customer service throughout the entire loan process, earning positive reviews from both clients and partners alike.
- Maintained a comprehensive understanding of various mortgage products offered including conventional, FHA, VA, USDA loans as well as refinance options.
- Educated prospective borrowers on various loan programs available, matching them with the best financing options for their needs.
- Consistently met or exceeded monthly sales quotas while maintaining a high level of quality in all loan applications submitted.
- Streamlined mortgage loan processing for quicker approvals through effective communication with underwriters, borrowers, and real estate agents.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Liberty Home Loans
Mortgage Loan Originator # 546523
10.2023 - 06.2024
Job overview
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Explained different types of loans pertaining to client situations.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Developed and implemented marketing campaigns to generate new business opportunities.
DHI Mortgage Company
Licensed Mortgage Loan Originator
03.2021 - 10.2023
Job overview
- Exceeds corporate performance measures
- Capture Rate for New Sales 90%
- Customer Service Scores at 98%
- Quality Control Score with Zero Findings
- 135 Funded Purchase Loans FY2022
- Q1 and Q2 2023 Funded 44 Purchase Loans
- Q3 2023 PTC 58 Purchase Loans Under Contract with a total of 102 FYTD
- Manage 5 communities with 2-3 sales agents within each community
- Lead/Conduct training classes for sales agents on how to aid and assisting with the sale, enhancing customer experience and increasing capture rate
- Developed and presented training material for a customer service communication/contact plan for the Branch's MLOs to use to increase customer service scores and to help keep customers and their Realtors informed of loan process
- Develops appropriate metrics to analyze and evaluate backlog control
- Exhibits a positive attitude and a professional disposition with the ability to use my experience in the mortgage business to differentiate myself as a leader amongst my peers
Cross Country Mortgage, LLC
Origination Branch Manager
04.2020 - 03.2021
Job overview
- Directed the sales activities with LGI Homes in the Atlanta Division
- Generated Sales
- Including; setting and monitoring of goals, implementing policies and procedures, and managing price protection
MiLend Inc
Sr. Mortgage Consultant
09.2019 - 04.2020
Job overview
- Responsible for promoting and providing business development, origination of loans, relationship management with customers
DHI Mortgage/DR Horton Homes
Licensed Mortgage Loan Originator
04.2017 - 09.2019
Job overview
- Assisted in the start up of the Atlanta East Division with the acquisition of Crown Communities and Wilson Parker Homes
- Trained DR Horton Sales Agents on the importance of capture rate with DHI Mortgage by aiding and assisting in the sale, enhancing the customer experience and managing the backlog
- Responsible for promoting and providing business development, origination of loans, relationship management with customers and clients
DHI Mortgage/DR Horton Homes
Regional Credit Consultant
10.2015 - 04.2017
Job overview
- Managed 4 Markets by developing training materials to lead seminars that promoted HBC
- Analyzed metrics from date of enrollment to date of completion and the results of credit improvement
- Responsible for enrolling, maintaining and helping a pipeline of clients' complete membership goals with DHI Home Buyers Club
- Work with buyers with less than perfect credit to prepare them for successful homeownership
- Analyzed Credit Reports and identify strategies for improving credit worthiness
- Organized and promoted events with consumers and Realtors on credit education
Wells Fargo Home Mortgage
Private Mortgage Banker
01.2014 - 10.2015
Job overview
- Responsible for producing high quality loans by building relationships with affluent borrowers, realtors, builders, financial professionals, bank stores, past customers and other nontraditional sources.
Home Services Lending, LLC
Home Mortgage Consultant
08.2013 - 01.2015
Job overview
- Lead the Berkshire Hathaway Atlanta Midtown Account
Wells Fargo Home Mortgage
Branch Sales Manager
10.2011 - 07.2013
Job overview
- Recruited, hired and trained a team of Home Mortgage Consultants
- Lead a branch with 5 Home Mortgage Consultants and 2 Processors
- Created a Customer Service Improvement Plan to train the Atlanta Division to increase customer service scores
- Responsible for directing and managing the sales activities of a branch of residential Home Mortgage Consultants ensuring profitability, market share growth, and a high level of customer service
Regions Mortgage
Mortgage Loan Originator
09.2009 - 04.2011
Job overview
- Provide collaborations, coaching, and training for branch managers, assistant branch managers, customer service representatives, and tellers in three branch offices with multiple markets, Create strategic plans to increase customer satisfaction and generate mortgage referrals
Opteum/Prospect Mortgage
Mortgage Loan Sales Consultant
04.2007 - 09.2009
Job overview
- Sales position required to proactively solicit new residential mortgage business and sell mortgage products.
- Partnered in the Crown Communities Builder Account
Skills
- Exceptional communicator, adaptable to all levels of people, good listener and strong facilitator
- Public Speaking
- Strong organization and planning skills with effective time management
- Highly responsive to goal-setting, and extremely apt at accomplishing those goals
- Teamwork and Collaboration
- Dependable and Responsible
- Analytical and Critical Thinking/Emotional Intelligence
- Creative Solutions/Identifies Best Practices
2023 President's Club -DHI Mortgage
2023 President's Club -DHI Mortgage
As a President's Club winner at DHI Mortgage I achieved the highest standards of performance in areas such as production, customer service, and quality of work.
Based on being in the President's Club there is an annual award program that recognizes top performers in the company. It's also known as the Winner's Circle or Achiever's Club. The award typically includes an all-expenses-paid trip to a luxury destination, as well as an opportunity to network with other top performers and company executives.
Accomplishments
Accomplishments
Top Loan Originator Q1 of 2022 with 57 Funded Purchase Loans
Additional Information
Additional Information
- NMLS# 546523 , Georgia Residential Mortgage Licensee #32536 FL License #LO66092 MN License #MN-MLO-546523 MD License #42445 TN License #205678 VA License #MLO-42810VA NC License # I-223496
Timeline
Licensed Mortgage Loan Originator
DHI Mortgage
06.2024 - Current
Mortgage Loan Originator # 546523
Liberty Home Loans
10.2023 - 06.2024
Licensed Mortgage Loan Originator
DHI Mortgage Company
03.2021 - 10.2023
Origination Branch Manager
Cross Country Mortgage, LLC
04.2020 - 03.2021
Sr. Mortgage Consultant
MiLend Inc
09.2019 - 04.2020
Licensed Mortgage Loan Originator
DHI Mortgage/DR Horton Homes
04.2017 - 09.2019
Regional Credit Consultant
DHI Mortgage/DR Horton Homes
10.2015 - 04.2017
Private Mortgage Banker
Wells Fargo Home Mortgage
01.2014 - 10.2015
Home Mortgage Consultant
Home Services Lending, LLC
08.2013 - 01.2015
Branch Sales Manager
Wells Fargo Home Mortgage
10.2011 - 07.2013
Mortgage Loan Originator
Regions Mortgage
09.2009 - 04.2011
Mortgage Loan Sales Consultant
Opteum/Prospect Mortgage
04.2007 - 09.2009
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