MICHELLE ROSS
RaceTrac
Columbus,GA
2025
years of professional experience
Professional worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Work History
Room Attendant
1 Month- Set up cleaning cart with supplies needed for the day.
- Maintain storeroom in an orderly fashion for efficiency.
- Must clean rooms in their entirety to include windows, doors (knobs), walls, mirrors, floors, sinks, showers, tubs, toilets, stall walls if applicable, fixtures, public areas, and hallways.
- Dust/polish entire room to include furniture, fixtures, wall hangings, vents, and ceiling corners.
- If applicable, sweep/mop patio balcony floor, wipe down furniture, fixtures, doors, windows, and pick up garbage.
- Strip bed linens and remake with fresh ones. Check bedspread, blankets, bed pads for cleanliness and replace if soiled.
- Inspect between mattresses and under beds for any soiled areas.
- Check closet for cleanliness to include wiping down shelves, restocking hangers, extra blankets, and pillows if needed.
- Vacuum all rooms, public areas, hallways and inspect all equipment to include doors (locks), windows (locks), television, light bulbs, lamps, faucets, and radios to ensure they are properly working.
- Replace all room amenities to include towels, soap, and literature that was removed, soiled, or torn.
- Must report in writing the room status and any deficiencies to Manager for prompt resolution.
- Secure custody of equipment, keys, and supplies to protect hotel property.
- Assist laundry department with duties to include retrieving and sorting soiled linens to wash, dry, press, and fold to put in storage closet and/or carts.
- Must be neat in appearance and wear uniform provided by the company.
- Maintain a friendly and courteous demeanor to guests.
- Attend meetings/trainings required by management.
- May be required to work nights, weekends, and holidays.
- Perform other duties as assigned by management.
Store Associate
1 Year 5 Months- Greets and interacts with new and regular guests in a genuine manner and suggests products that complement purchase to enhance the guest experience.
- Rings up guests on cash register and balances cash and inventory transactions.
- Provides prompt, efficient, and courteous service.
- Resolves and when necessary escalates guest complaints.
- Focuses on collaboration and teamwork as a part of the store team; works well with the general public.
- Cleans in and outside of store including but not limited to sweeping the parking lot, mopping floors, emptying trash, cleaning rest rooms, filling water and towels at the pump, replacing pay-at-the-pump receipt paper, etc.)
- Stocks shelves and coolers
- Maintains food and beverage areas with freshly prepared ready-to-eat food and beverages.
- Adheres to all RaceTrac, federal, state and local food safety regulations.
- Updates prices and posts new signage to reflect monthly promotions and sales opportunities.
- Possesses the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job.
- Keeps gasoline price sign up-to-date outside of store in accordance with the method of that location.
- Customer Service
- Clean, Safe, Fast & Full
Team Member/ Shift Leader
9 Months- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
- Performs all duties in the Basic Stations (cashier, prep, grill, topping, etc) as needed and depending on store volume, during a shift to ensure that preparation, temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
- Maintain an awareness of all promotions and advertisements.
- Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
- Communicate customer requests to management.
- Enter all media from register into the tally program.
- Maintain orderly appearance of register area and supplies stocked.
- Any other tasks as assigned from time to time by any manager.
Orderfiller
- Processed inbound and outbound freight, ensuring accurate product flow through distribution center systems.
- Coordinated workflow with team members to meet daily fulfillment and loading priorities.
- Trained new associates on processing procedures, scanning practices, and equipment usage.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Picked merchandise accurately using RF scanners and pick tickets in fast-paced distribution environment.
- Maintained clean work areas and followed OSHA and warehouse safety guidelines consistently.
- Put items on moving conveyor in a fast pace manner.
Education
- Medical Assistance
High School Diploma
Skills
Equipment operation
Loading and unloading protocols
Quality assurance standards
Documentation ability
Assembly procedures
Experience in site-selection analysis
Quality assurance authority
Credit card payment processing
Report generation
Shipping and receiving understanding
Project management abilities
Store maintenance
Office equipment proficiency
Process optimization
Active listening
Organizational strengths
Materials transport
Technical specifications
Strategic execution
Team building
Timeline
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