Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Mullen

Plymouth,MA

Summary

Skilled professional skilled in researching and utilizing different transportation companies and shipment methods. Customer service leader and clerical whiz with solid understanding of accounting. many years of experience in logistics and freight management.

Overview

34
34
years of professional experience

Work History

Ocean Export Coordinator

Kuehne + Nagel
Rockland, MA
06.2011 - Current
  • Maintaining communication with the vendor, shipper, customer, carrier, and Kuehne+Nagel overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.
  • Negotiate cost-effective rates with service providers to ensure maximum profitability.
  • Maintain SOP (standard operating procedures) and customer profiles, including key contacts, special requirements, contract rates, and preferred routings, services, and carriers.
  • Participate in quotes for overseas offices as requested.
  • Review information published on Kuehne+Nagel's Intranet system daily.
  • Immediately report problems, operation disputes, or discrepancies to a supervisor, manager, divisional manager, or branch manager.
  • Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking and tracing.
  • Resolve billing discrepancies and discrepancies against client SOPs.

Production Control & Shipping Manager

Magnesium Elektron, N.A.
Plymouth, MA
08.1990 - 03.2009
  • Organized and managed the loading, unloading, packing and shipping of products.
  • Developed tracking systems for shipments in transit.
  • Maintained accurate records of all outgoing freight activities.
  • Provided detailed reports on delivery status to management teams.
  • Monitored incoming and outgoing materials and ensured proper documentation was completed as required by customs regulations.
  • Researched new shipping methods to reduce costs while maintaining quality standards.
  • Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
  • Negotiated contracts with carriers for optimal rates and services.
  • Handled customer complaints related to shipping issues promptly and professionally.
  • Analyzed the cost-effectiveness of various modes of transportation such as air freight or ground delivery.
  • Communicated effectively with internal departments regarding order fulfillment needs.

Education

High School Diploma -

Plymouth- Carver High School
Plymouth, MA
05-1989

Skills

  • Freight Forwarding
  • Shipment Tracking
  • Route Planning
  • Supply Chain Coordination
  • Cargo booking
  • Multitasking
  • Adaptability and Flexibility
  • Interpersonal Communication
  • Detail Oriented
  • Freight coordination

Timeline

Ocean Export Coordinator

Kuehne + Nagel
06.2011 - Current

Production Control & Shipping Manager

Magnesium Elektron, N.A.
08.1990 - 03.2009

High School Diploma -

Plymouth- Carver High School

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Michelle Mullen