Michelle Angela Samuels

• Managing patient communications, processing prescription requests, and utilizing approved clinical protocols to support remote care.
• Handle inbound communications via telephone calls, secure messaging, and patient chat.
• Authenticate caller identity strictly using two patient identifiers before discussing protected health information.
• Aim to solve Veteran and caregiver concerns during the initial interaction, utilizing proper scripting and referring to other VA resources when necessary.
• Accurately review, process, and submit new prescriptions orders and renewal requests-including controlled substances-into the computer system.
• Answer questions regarding prescription status (expired, discontinued,deleted, or delayed) and general billing inquiries.
• Apply approved Clinical Contact Center pharmacy protocols to evaluate and satisfy medication needs independently within their designated scope.
• Route complex clinical queries, outside hospital medication lists, or unresolved issue to Clinical Pharmacist or supervisor.
• Document all patient contacts,requests, and resolutions thoroughly in the Computerized Patient Record System (CPRS).
• Assist in documenting medication errors or variances.
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• Reviewed medication orders, pick lists, and restock lists for dispensing in medication carts, automated dispensing cabinets, and delivery to patient care areas.
• Interprets Providers' orders and selects and measure ingredients to compound sterile and non-sterile products, labeling and inspecting the final product for accuracy and Pharmaceutical elegance
• Interprets Providers' orders and selects and measures ingredients to compound sterile and non-sterile products, labeling and inspecting the final product for accuracy and Pharmaceutical elegance
• Prepares Chemotherapy agents for IV administration.
• Prepares and dispenses medication orders and requests for controlled substances via Vista following VA policies and DEA rules and regulations.
• Assists customers at the pharmacy window and answers telephone
• Prepared chemotherapy agents for IV administration, ensuring adherence to safety protocols and standards.
• Performs Monthly Ward Inspections within the Pharmacy and external Patient Care areas.
• Knowledgeable of various Pharmacy operation and automation systems including Vista, CPRS, Accudose and Pack1
• Worked 40 hours per week in a fast-paced pharmacy environment.
• Employed under GS-0661 pay plan at grade 6 level.
• Duties, Accomplishments and Related Skills:

• Review medication orders, pick lists and restock lists for dispensing in Medication carts, automated dispensing cabinets and for delivery to patient care areas.
• Performs final review of and use medications prepared by another technician to be dispensed to inpatient areas
• Prepares outpatient prescriptions for dispensing
• Interprets Providers' orders and selects and measure ingredients to compound sterile and non-sterile products, labeling and inspecting the final product for accuracy and Pharmaceutical elegance
• Maintain records of the compounding process and supply product for delivery
• Prepares and dispense medication orders and requests for controlled substances via Vista following VA policies and DEA rules and regulations.
• Monitors refrigeration and room temperatures daily to maintain proper drug storage conditions
• Prepares Chemotherapy agents for IV administration.
• Inventory and replenish emergency carts
• Performs Monthly Ward Inspections within the Pharmacy and external Patient Care areas.
• Knowledgeable of various Pharmacy operation and automation systems including Vista, CPRS, Meditech, Ospac, Optifill, TCG-Rx, Script-Pro and Pyxis
• Salary: 50,000.00 USD Per Year
• Hours per week: 40
• Series: 0661 Pay Plan: GS Grade: 6
• Duties, Accomplishments and Related Skills:
• Supervisor: Miranda Jordan, Pharm D. (203-932-5711 (4499))
• Okay to contact this Supervisor: Contact me first

• Troubleshot and maintained Pyxis systems to ensure medication availability
• Stocked and refilled Pyxis with controlled and non-controlled medications for optimal patient care
• On-site Pyxis troubleshooting/maintenance
• Managed inventory by taking stock, placing orders, checking in drugs and supplies, and stocking shelves
• Worked 40 hours weekly in pharmacy
• Certified Pharmacy Technician

• Troubleshot and maintained Pyxis systems to ensure operational efficiency
• Stocking and refilling Pyxis controlled/non-controlled medications
• Maintain Pyxis Narcotic Vault
• Build, fill and update Code Trays
• Preparing IV admixtures ( including Chemotherapy)
• Assisting Pharmacists in filling prescription items as permitted by State Board of Pharmacy
• Typing Prescription information to produce labels
• Ability to take inventory, place orders, check-in drugs and supplies and stock shelves
• Monthly ward inspections
• Prepared and compounded medications, including emulsions and liquids, to meet patient treatment needs
• Prepackaged medication forms from bulk to unit-dose for streamlined dispensing
• Packaging medications for dispensing and delivery
• Utilized diverse software tools to manage data entry efficiently in pharmacy operations.
• Maintained a full-time schedule of 40 hours weekly to ensure efficient pharmacy workflow.
• Achieved certification as a Pharmacy Technician to validate professional expertise.
• Performed various pharmacy duties, showcasing accomplishments and relevant skills.

• Constructed and programmed Pyxis automated dispensing units for efficient medication management
• On-site Pyxis troubleshooting/maintenance
• Managed inventory of vault supplies to ensure compliance with regulations.
• Conducted monthly inspections of wards to ensure compliance with health standards.
• Input Patient data and medication orders into computer system
• Preparing IV admixtures
• Preparing/compounding medications, including emulsions, liquids and powders
• Prepackaging bulk medications into unit-dose
• Packaging medications for dispensing and delivery
• Build, fill and replenish Code Trays
• Build, fill and replenish Code Trays
• Prepared and compounded medications, including emulsions, liquids, and powders, ensuring quality and accuracy for patient safety
• Monthly ward inspections
• Hours per week: 40
• Managed Narcotic Vault to ensure compliance and security of controlled substances
• Hours per week: 40
• Worked 40 hours per week to meet departmental staffing needs.
• Typing Prescription information to produce labels
• Willing to provide supervisor contact details upon request for reference.

• Some College Coursework Completed
• Credits Earned: 9 Semester hours
• GPA: 4.0 of a maximum 4.0

• Some College Coursework Completed
• Credits Earned: 128 Semester hours
• GPA: 3.2 of a maximum 4.0

• Some College Coursework Completed
• Credits Earned: 40 Semester hours
• GPA: 3.4 of a maximum 4.0

• Major: CSPT
• Relevant Coursework, Licenses and Certifications:
• 06/2019 : Certified Compounded Sterile Preparation Technician (CSPT)

• Relevant Coursework, Licenses and Certifications:
• Mar. 1999: Pharmacy Technician Certification

Diploma in Practical Nursing

Ridge Technical College, Winter Haven,

Graduated: 2024

Relevant Coursework:

Pharmacology, Adult Health Nursing, Patient Assessment.