Michi Logan
San Antonio,TX
Summary
- 10 years of experience in travel agency.
- Native level Japanese, and strong interpersonal communication and presentation skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Travel Agent
ALTOUR JAPAN
10.2022 - Current
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Followed up with customers to increase customer service with travel plans.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
Fraud Agent
Citi Bank Japan
12.2015 - 09.2016
- Evaluated customer data to identify and prevent fraudulent activities.
Travel Agent
Okinawa Tourist Service
09.2005 - 02.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Attended group tours to domestic and overseas.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Education
Professional Training Collage - Tourism, Foreign Language
Okinawa Business Gigo Gaikuin
04.2003 - 03.2005
High School Diploma -
Urasoe High School
04.2000 - 03.2003
Skills
- Travel Arrangements
- Overseas Tours
Timeline
Travel Agent
ALTOUR JAPAN
10.2022 - Current
Fraud Agent
Citi Bank Japan
12.2015 - 09.2016
Travel Agent
Okinawa Tourist Service
09.2005 - 02.2013
Professional Training Collage - Tourism, Foreign Language
Okinawa Business Gigo Gaikuin
04.2003 - 03.2005
High School Diploma -
Urasoe High School
04.2000 - 03.2003
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