Mickayla McNamara
Youngstown
Summary
Knowledgeable Radiologic Technologist student with a solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments. My work experience has contributed to the skills and education needed to provide patients with high-quality care, safety, and empathy first in mind. Experienced with radiographic imaging techniques and patient safety protocols. Utilizes advanced imaging equipment to contribute to diagnostic accuracy. Knowledge of maintaining high standards in patient care while ensuring efficient workflow.
Overview
11
11
years of professional experience
Work History
Hostess
Niagara Falls Country Club
05.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Cashier/Food Service Worker
Jim and Paul's Superdog
03.2023 - Current
- Greeted customers entering restaurant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Take food orders and prepare them
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Service Greeter
David Chevrolet Buick
02.2020 - 05.2020
- Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
- Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
- Resolved minor issues independently while escalating more complex concerns to management when necessary.
- Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
Busser/Waitress
Syros Restaurant
05.2014 - 02.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Applied Science - Radiology Technology
Niagara County Community College
Sanborn, NY06-2025
High School Diploma -
Lewiston-Porter Central School District
Youngstown, NY06-2018
Certificate of Technical Studies - Certified Nursing Assistant
Niagara-Orleans BOCES
Sanborn, NY06-2018
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Cleaning and sanitation
- Problem-solving
- Critical thinking
- Friendly, positive attitude
Timeline
Cashier/Food Service Worker
Jim and Paul's Superdog
03.2023 - Current
Hostess
Niagara Falls Country Club
05.2020 - Current
Service Greeter
David Chevrolet Buick
02.2020 - 05.2020
Busser/Waitress
Syros Restaurant
05.2014 - 02.2020
Associate of Applied Science - Radiology Technology
Niagara County Community College
High School Diploma -
Lewiston-Porter Central School District
Certificate of Technical Studies - Certified Nursing Assistant
Niagara-Orleans BOCES
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