Mickell Forehand

Assist store leaders and associates in providing a positive customer shopping experience and increase associate interest in customer service/ relations to enhance the company's reputation, Lead the day to day merchandising functions from the sales floor through regular store walks, Engage and ensure department leaders and associates understand and support Friendly and fresh best practices and store standards, Provide timely feedback to department leaders and associates on individual and department performance, Evaluate merchandising standards and ensure displays are being effectively showcased to drive sales.

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
• Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
• Oversaw staffing and training, safety compliance, inventory control and financial functions.
• Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
• Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
• Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
• Rotated merchandise and displays to feature new products and promotions.

Identify and correct unsafe conditions that affect safety safety and food safety to create a positive work and shopping experience, Utilize key tools and metrics to evaluate store performance, recognize trends, and analyze operations to effectively reduce shrink, maximize profits and exceed customers expectations, Coordinate operational procedures use data for ordering,stocking,services, etc, Analyze and manage store staffing and scheduling using forecasting tools and performance reports, Promote and support strong relationships with local community organizations in the surrounding operating area.

Provide a positive onboarding experience for new associates, Ensure all required forms and trainings are completed, Enable new hires for success by ensuring an engaging one on one feedback discussion is held with each associate within the first 90 days, Monitor OSAT, Customer 1st tracker, and customer connection shops daily to identify strengths and opportunities,Serve as the liaison providing feedback to the store manager, district manager, on the effectiveness of friendly and fresh initiatives, Support the cultural council and be an advocate for positive change within the store.

Demonstrated the companies core values of respect, honesty, integrity, diversity, inclusion and safety, Created an environment that that enables customers and employees to feel welcome, important, and appreciated,Ensured that customers needs were addressed quickly and professionally, Lead front end team by supporting service expectations, Managed breaks and lunches for all front end associates, Observed, coached, and praised all front end associates, Reinforced safety programs by complying with safety procedures ,Reported all safety risks or issues, Managed all functions and activities of the front end.

Operated check stand equipment including cash register,scanner and scale, Followed proper procedures for handling of tenders, use of tares, sales of alcoholic beverages, and use of PLU's and UPC's,Delegated tasks to team members to optimize productivity, Supervised 5+ employees per shift, Managed a friendly and effective crew, Maintained good morale amongst crew, Provided performance feedback and coached employees with setting quarterly goals, Communicated and exemplified the companies vision and goals, Identified assignments to provide associates with developmental opportunities.