Mickenzie Alexander
New Lenox,Illinois
Summary
Adept at multitasking and problem-solving, I significantly enhanced patron experience and operational efficiency at White Oak Library. Skilled in library software and time management, I excelled in roles requiring flexibility and prioritization, achieving notable improvements in service delivery and resource management across various positions.
Overview
9
9
years of professional experience
Work History
Library Circulation Clerk
White Oak Library
2023.08 - Current
- Processed incoming materials efficiently, making them available for patron use as quickly as possible.
- Maintained accurate patron records, ensuring confidentiality and compliance with privacy regulations.
- Promoted available resources and programs to patrons during interactions at the circulation desk.
- Collaborated with fellow staff members on projects and initiatives aimed at enhancing the library''s offerings and services.
- Ensured timely processing of book returns, contributing to a well-organized library environment.
Cashier
Taboo Inc
2020.06 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Stock Associate
Harbor Freight
2022.09 - 2023.08
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
Wait Staff Member
Lucano's Pizza And Catering
2021.04 - 2021.08
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Cashier Team Lead
Berkots Super Food
2018.05 - 2021.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Chef
Vito and Nicks 2
2018.06 - 2018.12
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Retail Worker
Target Logistics
2017.10 - 2018.03
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Server
Golden Corral Buffet and Grill
2015.03 - 2016.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Music Theory And Composition
Elmhurst College
Elmhurst, ILHigh School Diploma -
Oak Forest High School
Oak Forest, IL06.2016
Skills
- Scheduling flexibility
- Shelving books
- Collection Maintenance
- Interlibrary Loans
- Library Software
- Work Prioritization
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
Timeline
Library Circulation Clerk
White Oak Library
2023.08 - Current
Retail Stock Associate
Harbor Freight
2022.09 - 2023.08
Wait Staff Member
Lucano's Pizza And Catering
2021.04 - 2021.08
Cashier
Taboo Inc
2020.06 - Current
Chef
Vito and Nicks 2
2018.06 - 2018.12
Cashier Team Lead
Berkots Super Food
2018.05 - 2021.03
Retail Worker
Target Logistics
2017.10 - 2018.03
Server
Golden Corral Buffet and Grill
2015.03 - 2016.07
No Degree - Music Theory And Composition
Elmhurst College
High School Diploma -
Oak Forest High School
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