Mickia Neal
Stone Mountain,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
Walmart
08.2019 - 11.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Business
Georgia Piedmont Technical College
Clarkston, GA05.2026
High School Diploma -
Arabia Mountain High School
Lithonia, GA05.2021
Skills
- Appointment Scheduling
- Account Updating
- Data Collection
- Information Security
- Scheduling
- Consultative Sales
- Complaint Resolution
- Data Entry
- Call Management
- Paperwork Processing
Timeline
Customer Service Representative
Amazon
12.2021 - Current
Customer Care Representative
Walmart
08.2019 - 11.2021
No Degree - Business
Georgia Piedmont Technical College
High School Diploma -
Arabia Mountain High School