Michelle (Mickie) Paben

• Manage clinical territory
• Demonstrate required clinical and surgical expertise to all Cochlear's Cochlear Implant and Osseointegrated Implants
• Provide training and education on Cochlear America's product portfolio
• Provide clinical and surgical product support for the Cochlear Americas product portfolio
• Deliver territory sales performance targets through demonstration of clinical and surgical knowledge and positioning
• Establish strong relationships with all key people in the assigned accounts
• Develop and executes strategic territory launch plans
• Manage contracts to maintain territory and ensure compliance to contract terms
• Provide training and support to team members on product knowledge, sales techniques, and customer service best practice
• Execute Korn Ferry sales strategies and documentation
• Manage territory expenses to remain within budgeted expenses
• Monitors competitive messaging; Aligns territory strategy to counteract competitive activity
• Understand reimbursement landscape
• Effectively builds the territory business
• Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
• Complaint handling for medical devices

• Pediatric and adult diagnostic hearing assessment
• Neonatal Intensive Care Unit (NICU) hearing screenings
• Adult amplification selection, fitting and verification
• Adult amplification repair and maintenance
• Osseointegrated and bone conduction devices – BAHA, Ponto, SoundBite
• Supervision of doctoral-level graduate student practicum
• Sleep deprived Auditory Brainstem Response (ABR) testing
• Adult cochlear implant case management
• Adult cochlear implant candidacy evaluations
• Adult cochlear implant programming
• Adult cochlear implant troubleshooting and repair.

- Supervision of Doctor of Audiology students in clincial practicum

- Primary instructor for Auditory Implants course for Doctor of Audiology students