Mico Dallas
Villa Rica
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Advisor
NALLEY HONDA
Jonesboro
01.2025 - Current
- As a Service Advisor at Nalley Honda, you serve as the vital link between customers and the service department, ensuring a seamless and transparent automotive service experience.
- Your role involves greeting customers, understanding their vehicle concerns, accurately documenting repair requests, and relaying technical information between technicians and clients.
- You are responsible for managing repair timelines, estimating costs, advising on recommended maintenance, and delivering top-tier customer service that fosters loyalty and trust.
- I've consistently achieved high CSI scores which is maintained customer satisfaction ratings above dealership and manufacturer benchmarks through exceptional service and communication.
Babysitter
Star Dallas
Douglasville
10.2022 - 07.2024
- Supervised children's playtime, ensuring safety and engagement during activities.
- Prepared nutritious meals and snacks, adhering to dietary guidelines and preferences.
- Planned educational games that promoted learning and development in a fun environment.
- Responsibly watched children while parents were out.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Monitoring sleep schedules and adjusting accordingly if needed.
Education
High school diploma - Healthcare Pathway
Douglas County High School
Douglasville, GASkills
- Vehicle inspection
- Customer relationship management
- Attention to detail
- Adaptability
- Strong work ethic
- Listening skills
- Conflict resolution
- Calm and professional under pressure
- Time management
- Team collaboration
- Child supervision
- Trust building
- Safety monitoring
- Educational game planning
- Cost estimation
- Patience under pressure
- Child Development Understanding
- Multitasking and organization
- Certified in first aid and CPR
Certification
Driver's License, 06/01/23, 01/01/28
Willing To Relocate
Anywhere in Georgia.
Timeline
Service Advisor
NALLEY HONDA
01.2025 - Current
Babysitter
Star Dallas
10.2022 - 07.2024
High school diploma - Healthcare Pathway
Douglas County High School