Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micole Bradwell

Riverdale

Summary

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Overview

13
13
years of professional experience

Work History

Technical Support Specialist

Redtail Technology
01.2022 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.

Verification Specialist

Cisive
01.2021 - 01.2022
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.

Technical Engineer

First Alert
10.2018 - 12.2019
  • Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
  • Performed scheduled service work, installations, testing and repairs.

Support Technician

TeleNetwork
01.2017 - 10.2018
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.

Operations Assistant (Transportation)

Martin and Brower
01.2012 - 12.2013
  • Warehouse selector
  • Promoted to Operational Assistant for Transportation. Laid the schematics for the trailers by correct dispatch times and regions.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Collaborated with other departments to foster smooth operation of daily processes.

Education

Bachelor of Science - Information Science

Clayton State University
Morrow, GA
12-2026

Associate of Applied Science - Information Technology

DeVry University
Decatur, GA
07.2020

Skills

  • Supervising experience
  • IT
  • Live chat
  • Computer science
  • Operating systems
  • ServiceNow
  • Zendesk
  • Mobile devices
  • SQL
  • Windows
  • VPN
  • IOS
  • Android
  • Communication skills
  • Application installations
  • Mac OS
  • IT support
  • Customer service

Timeline

Technical Support Specialist

Redtail Technology
01.2022 - Current

Verification Specialist

Cisive
01.2021 - 01.2022

Technical Engineer

First Alert
10.2018 - 12.2019

Support Technician

TeleNetwork
01.2017 - 10.2018

Operations Assistant (Transportation)

Martin and Brower
01.2012 - 12.2013

Bachelor of Science - Information Science

Clayton State University

Associate of Applied Science - Information Technology

DeVry University

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