Overview
Work History
Education
Skills
Languages
Timeline
Generic

Midalis Mercado

Orange City,FL

Overview

5
5
years of professional experience

Work History

Customers Service.

Team members
United States,PR, San Juan
09.2022 - 04.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Housekeeper

Working on my own
United States, PR, San Juan
11.2021 - 08.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Babysitter

Working On My Own.
United States, PR, San Juan
01.2020 - 05.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Pet Sitter

Working On My Own.
01.2019 - 10.2019
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Exercised animals regularly with walks and rigorous play activities.

Volunteer

World Boxing Organization
02.2018 - 06.2018
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.

Education

High School Diploma -

Nafian College.
San Juan, PR
07.2018

Skills

  • Light Housekeeping
  • Routine Management
  • Behavior Monitoring
  • Park Supervision
  • Child Supervision
  • Playing Puzzles and Games
  • Childcare
  • Housekeeping

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customers Service.

Team members
09.2022 - 04.2023

Housekeeper

Working on my own
11.2021 - 08.2022

Babysitter

Working On My Own.
01.2020 - 05.2021

Pet Sitter

Working On My Own.
01.2019 - 10.2019

Volunteer

World Boxing Organization
02.2018 - 06.2018

High School Diploma -

Nafian College.

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