Midgna Vilmenay
Austin,TX
Summary
Adaptable and self-motivated professional with experience in hospitality and front desk support. Known for strong active listening, customer service, and problem-solving skills, with a focus on handling guest concerns, managing reservations, and keeping daily operations running smoothly.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Service Advocate/ front desk clerck
townplace suites
round rock, tx
03.2025 - 09.2026
- Greeted Townplace Suites guests and resolved front desk service requests.
- Checked guests in and out using hotel reservation systems.
- Answered phone calls and provided property information to visitors.
- Cleaned guest rooms to ensure a welcoming environment for guests.
front desk clerck
hometown studios
Austin, TX
02.2022 - 11.2024
- Greeted guests at hometown studios front desk with professional courtesy.
- Checked guests in and verified reservations using hotel desk procedures.
- Answered phone calls and routed inquiries to proper hometown studios staff.
- Cleaned guest rooms daily to ensure a welcoming environment for visitors.
Education
Some College (No Degree) - Medical Assistant
Austin Community College
Austin, TXSkills
- Reservation management
- Guest check-in
- Property management systems
- Reservation systems
- Point-of-sale transactions
- Cash management
- Customer service
- Customer service experience
- Upselling techniques
- Problem resolution
- Listening skills
- Self-starter
Languages
English
Professional
French
Professional
Timeline
Service Advocate/ front desk clerck
townplace suites
03.2025 - 09.2026
front desk clerck
hometown studios
02.2022 - 11.2024
Some College (No Degree) - Medical Assistant
Austin Community College