Midi Rwasama
Concord,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
Dispatch Manager
Hills Excel Logistics
Concord, North Carolina
09.2022 - 08.2025
- Coordinated daily dispatch activities to ensure timely deliveries.
- Managed communication between drivers and clients for efficient operations.
- Supervised routing and scheduling of shipments to optimize efficiency.
Program Manager
Skye is The Limit
Richmond, Virginia
09.2016 - 11.2021
- Coordinated project timelines and resources to ensure on-time delivery.
- Facilitated team meetings to discuss project progress and challenges.
- Developed project documentation and maintained records for reference.
Customer Service Representative
VIZIO
Salt Lake City, Utah
07.2013 - 03.2016
- Assisted customers with product inquiries and technical support issues.
- Resolved customer complaints efficiently and effectively to ensure satisfaction.
- Documented customer interactions accurately in the support ticketing system.
Education
Horizonte
Salt Lake City, UTSkills
- Dispatch coordination
- Route optimization
- Schedule management
- Communication management
- Problem solving
- Conflict resolution
- Team leadership
- Decision making
- Time management
- Communication skills
- Record keeping
- Technical support
- Customer relationship management
- Data analysis
- Process improvement
- Scheduling
- Stress management
- Verbal and written communication
- Decision-making
- Proofreading
Timeline
Dispatch Manager
Hills Excel Logistics
09.2022 - 08.2025
Program Manager
Skye is The Limit
09.2016 - 11.2021
Customer Service Representative
VIZIO
07.2013 - 03.2016
Horizonte