Midori Dimalanta
Las Vegas
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Hostess and Server
8East
Las Vegas
05.2022 - 05.2026
- Greeted and seated guests promptly at 8East's dining area.
- Earned promotion from hostess to server due to strong performance.
- Delivered exceptional customer service, contributing to a positive dining experience in a fast-paced environment.
- Provided exceptional service to high volume of daily customers.
- Collaborated with servers to enhance guest experiences and streamline service.
- Assisted guests with menu selections and dietary preferences.
- Took orders from customers accurately and in a timely manner.
- Processed guest orders accurately using point-of-sale systems.
- Managed reservations using the restaurant's booking system effectively. (Resy)
- Facilitated training for new employees on restaurant procedures and plating techniques to ensure consistency in service.
Restaurant Hostess
Makers and Finders
Las Vegas
10.2021 - 12.2022
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to organize seating efficiently.
- Coordinated with staff to ensure smooth service flow during peak hours.
Senior Concierge
The Stirling Club
Las Vegas
01.2019 - 10.2021
- Provide upscale customer service to guests in person and via telephone.
- Supervise and train concierge team.
- Recognizes and resolves guest complaints and concerns with solutions.
- Give tours of the facility and inform those interested in membership about club details and benefits.
- Greets and checks in members and guests.
- Set dining reservations and order take out/ togo orders.
Cashier
Hobby Lobby
01.2018 - 01.2019
- Operate the cash register, greet customers, and bag products efficiently.
- Assist in re-stocking shelves with products.
- Make sure the store is clean and upright.
- Knowledgeable of the store's weekly discounts and coupons.
Floor Staff
Regal Entertainment Group
01.2017 - 01.2018
- Ensured accurate handling of cash drawers, credit cards, gift cards, and coupons.
- Increased customer awareness of Regal Crown Card program to enhance loyalty.
- Encouraged customers to try additional food and drink options to increase sales.
- Maintained a clean and comfortable setting.
- Provided directions and assistance to customers to ensure they reached their theatre comfortably.
Education
Sierra Vista High School
Las Vegas, NevadaSkills
- Table coordination
- Reservation management
- Order processing
- Menu knowledge
- Effective customer upselling
- Customer service
- Phone etiquette
- Cash handling
Phone
cell, 702-686-2019
Timeline
Hostess and Server
8East
05.2022 - 05.2026
Restaurant Hostess
Makers and Finders
10.2021 - 12.2022
Senior Concierge
The Stirling Club
01.2019 - 10.2021
Cashier
Hobby Lobby
01.2018 - 01.2019
Floor Staff
Regal Entertainment Group
01.2017 - 01.2018
Sierra Vista High School