Miegan Sheckels
Virginia Beach,Virginia
Summary
Compassionate and motivated individual with exceptional customer service and communication skills and experienced professional in providing quality patient care in a variety of settings. Skilled in collecting vital signs, providing wound care, administering medication, and assisting with patient mobility. Demonstrated ability to provide compassionate and respectful care to individuals of all ages and backgrounds and medical needs. I'm also a humble and adaptable professional with 16+ years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the front desk and medical assistant position
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
M.T. Curry Pediatrics
Chesapeake, Virginia
12.2023 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Assisted with completion of forms or sign-in procedures.
- Scheduled appointments and maintained and updated appointment calendars.
Certified Residential Aide
Five Star Residential Living
Chesapeake, Virginia
01.2018 - Current
- Responded quickly to emergency situations, providing appropriate medical attention or contacting emergency services when necessary.
- Maintained accurate records of patient information, medications and treatments in accordance with HIPAA regulations.
- Collaborated with other healthcare professionals to coordinate comprehensive care for clients.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Provided compassionate and respectful care to elderly residents in a long-term care setting, including assistance with activities of daily living such as bathing, dressing, grooming, and toileting.
- Assisted nursing staff with tasks such as vital signs monitoring, medication administration, and wound care.
- Maintained a clean work environment by adhering to infection control protocols.
- Assisted with end-of-life care when needed, providing comfort measures such as pain management or spiritual support.
Sales Associate
Cato
Virginia Beach, Virginia
04.2018 - 03.2020
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Tagged new merchandise for sale and updated signs.
- Followed checklist to complete retail store opening and closing activities.
- Assisted with training and mentoring new team members.
- Enticed customers with sales and promotions to boost sales.
Front Desk Receptionist/Room Inspector
The Westin Hotel
Virginia Beach, Virginia
03.2017 - 07.2018
- Inspected work performed to ensure that it met specifications and established standards.
- Performed and assisted with cleaning duties as necessary.
- Obtained prospective checkouts and stayovers to prepare work assignments.
- Demonstrated excellent communication skills when coordinating with other departments to ensure smooth operations.
- Implemented safety protocols and trained housekeeping staff on proper cleaning techniques.
- Monitored daily operations of housekeeping staff and provided feedback.
- Assisted in resolving customer disputes or complaints in an efficient manner.
- Performed regular inspections of guest rooms and public areas to ensure cleanliness.
- Managed special requests from guests relating to their accommodations during inspection process.
- Ensured that all appliances are working correctly before releasing the guest room back into service.
- Collaborated with other departments such as engineering, front desk, and housekeeping to ensure a high level of service delivery.
- Trained new employees on duties and responsibilities of department.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Cake Decorator
Walmart
Virginia Beach, Virginia
05.2014 - 02.2018
- Took special orders from guests over telephone and in person.
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
- Monitored inventory levels of supplies used for cake decorating needs and ordered new materials as needed.
- Used a wide range of cake decorating techniques, including airbrushing, hand-painting, and sugar flowers.
- Employed strong organizational skills when managing multiple tasks at once during busy periods.
- Created attractive displays for cakes in store front window with the use of props and lighting effects.
- Kept up with current trends in cake decorating through research online resources and attending workshops.
- Operated kitchen equipment and industrial ovens in alignment with safety requirements.
Sales Associate Team Leader
Target
Virginia Beach, Virginia
10.2011 - 05.2014
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Met merchandising standards by keeping store stocked and products faced.
- Assisted with training and mentoring new team members.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
Companion Caregiver
Private Duty
Virginia Beach, Virginia
06.2007 - 02.2010
- Provided assistance with personal hygiene including bathing, grooming, dressing and toileting.
- Performed basic housekeeping tasks such as cleaning, laundry, and meal preparation.
- Assisted with mobility issues by using transfer belts, wheelchairs, walkers, canes.
- Provided companionship and emotional support to elderly clients in their homes.
- Monitored medication intake and assisted with doctor appointments.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
Education
High School Diploma - undefined
Landstown High School Technology Academy
Virginia Beach, Virginia06.2009
Skills
- Quality Patient Care
- Medical Terminology
- Mental Health Care
- Personal Care Assistance
- Medical Records Management
- Organization and Prioritization
- Multitasking
- Strong Communication
- Precise and attention to detail
Additional Information
First Aid and CPR Certified
Languages
Tagalog
Personal Information
Title: Front Desk Receptionist/Med Tech
Certification
- First Aid/ CPR / AED verified
- Medical Technician certification
Timeline
Front Desk Receptionist
M.T. Curry Pediatrics
12.2023 - Current
Sales Associate
Cato
04.2018 - 03.2020
Certified Residential Aide
Five Star Residential Living
01.2018 - Current
Front Desk Receptionist/Room Inspector
The Westin Hotel
03.2017 - 07.2018
Cake Decorator
Walmart
05.2014 - 02.2018
Sales Associate Team Leader
Target
10.2011 - 05.2014
Companion Caregiver
Private Duty
06.2007 - 02.2010
High School Diploma - undefined
Landstown High School Technology Academy